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Measuring and Improving Productivity in Services

Author

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  • Faridah Djellal
  • Faïz Gallouj

Abstract

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734, April.
  • Handle: RePEc:elg:eebook:12734
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    File URL: https://www.elgaronline.com/view/9781847202697.xml
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    References listed on IDEAS

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    1. Caves, Richard E, 1980. "Industrial Organization, Corporate Strategy and Structure," Journal of Economic Literature, American Economic Association, pages 64-92.
    2. James Reitzes & Kelli Sheran, 2002. "Rolling Seas in Liner Shipping," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 20(1), pages 51-59, February.
    3. Marlow, Peter & Nair, Rawindaran, 2006. "Liner shipping and information exchange--a European perspective," Marine Policy, Elsevier, pages 681-688.
    4. Tamvakis, Michael N. & Thanopoulou, Helen A., 2000. "Does quality pay? The case of the dry bulk market," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 36(4), pages 297-307, December.
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    6. Heaver, Trevor D, 1973. "The Structure of Liner Conference Rates," Journal of Industrial Economics, Wiley Blackwell, vol. 21(3), pages 257-265, July.
    7. Theo Notteboom & Filip Merckx, 2006. "Freight Integration in Liner Shipping: A Strategy Serving Global Production Networks," Growth and Change, Wiley Blackwell, vol. 37(4), pages 550-569.
    8. Tolofari, Sonny R & Button, Kenneth J & Pitfield, David E, 1986. "Shipping Costs and the Controversy over Open Registry," Journal of Industrial Economics, Wiley Blackwell, vol. 34(4), pages 409-427, June.
    9. Manolis G. Kavussanos & Ilias D. Visvikis, 2006. "Shipping freight derivatives: a survey of recent evidence," Maritime Policy & Management, Taylor & Francis Journals, vol. 33(3), pages 233-255, July.
    10. Rugman, Alan M. & Verbeke, Alain, 2000. "Six cases of corporate strategic responses to environmental regulation," European Management Journal, Elsevier, pages 377-385.
    11. Pirrong, Stephen Craig, 1992. "An Application of Core Theory to the Analysis of Ocean Shipping Markets," Journal of Law and Economics, University of Chicago Press, vol. 35(1), pages 89-131, April.
    12. Marlow, Peter B & Gardner, Bernard, 1980. "Some Thoughts on the Dry Bulk Shipping Sector," Journal of Industrial Economics, Wiley Blackwell, vol. 29(1), pages 71-84, September.
    13. Mike Fusillo, 2004. "Is Liner Shipping Supply Fixed?," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 6(3), pages 220-235, September.
    14. Benacchio, Marco & Ferrari, Claudio & Musso, Enrico, 2007. "The liner shipping industry and EU competition rules," Transport Policy, Elsevier, pages 1-10.
    15. Bernardo Urrutia, 2006. "The EU Regulatory Action in the Shipping Sector: A Historical Perspective," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 8(2), pages 202-221, June.
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    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
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    Cited by:

    1. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2011. "Beyond Productivity Measurement and Strategies: Performance Evaluation and Strategies in Services," Post-Print halshs-01113986, HAL.
    3. Evangelista, Rinaldo & Vezzani, Antonio, 2010. "The economic impact of technological and organizational innovations. A firm-level analysis," Research Policy, Elsevier, pages 1253-1263.
    4. Pascal Petit, 2010. "Innovation and Services: On Biases and Beyond," Chapters,in: The Handbook of Innovation and Services, chapter 17 Edward Elgar Publishing.
    5. Viitamo, Esa, 2014. "Service productivity, technology and organization - Converting theory to praxis," ETLA Working Papers 26, The Research Institute of the Finnish Economy.
    6. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, pages 149-172.
    7. Risto Rajala & Faïz Gallouj & Marja Toivonen, 2016. "Collaborative Value Creation in Service Innovation," Post-Print hal-01672596, HAL.
    8. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen Advances in Service Innovation Studies," Post-Print hal-01672567, HAL.
    9. Faïz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2017. "Understanding social innovation in services industries," Post-Print halshs-01672451, HAL.
    10. Faridah Djellal & Faïz Gallouj, 2010. "Beyond productivity strategies in services," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 89-104.
    11. Gisela Di Meglio & Stefano Visintin, 2014. "Efficiency of the Services Sector: a Parametric Approach," Documentos de Trabajo del ICAE 2014-19, Universidad Complutense de Madrid, Facultad de Ciencias Económicas y Empresariales, Instituto Complutense de Análisis Económico.
    12. Faridah Djellal & Faïz Gallouj, 2015. "Service innovation for sustainability: paths for greening through service innovation," Working Papers halshs-01188530, HAL.
    13. Matthias Figo & Peter Mayerhofer, 2015. "Strukturwandel und regionales Wachstum - wissensintensive Unternehmensdienste als Wachstumsmotor?," Working Paper Reihe der AK Wien - Materialien zu Wirtschaft und Gesellschaft 145, Kammer für Arbeiter und Angestellte für Wien, Abteilung Wirtschaftswissenschaft und Statistik.
    14. Thierry Burger-Helmchen, 2011. "Cycle d’innovation dans les services, différences technologiques et similarités organisationnelles dans les entreprises de mécanique françaises et allemandes," Working Papers of BETA 2011-12, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    15. Faridah Djellal & FaÏz Gallouj, 2009. "Les réseaux d’innovation public-privé dans les services (RIPPS) ne sont pas des réseaux d’innovation (RI) comme les autres : quels enseignements pour les politiques publiques ?," Post-Print halshs-01113944, HAL.
    16. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
    17. Jivan Alexandru, 2013. "Productivity As Registered Transfers Between Economic Entities. A Theoretical Intuitive Approach," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 209-218, December.
    18. Camal Gallouj & FaÏz Gallouj & Marie-Hélène Vigliano, 2012. "Au-delà de la productivité : les multiples mondes de la performance dans le commerce," Post-Print halshs-01114088, HAL.
    19. Jivan Alexandru, 2011. "About Other Kind Of Productivity And Growth (Homo-Sapiens To Homo-Oeconomicus)," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(special), pages 229-235, July.
    20. Diego Dueñas & Carlos Iglesias & Raquel Llorente, 2010. "Job quality, job satisfaction and services in Spain," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 145-166.
    21. Bertschek, Irene & Niebel, Thomas & Ohnemus, Jörg & Rasel, Fabienne & Saam, Marianne & Schulte, Patrick & Schleife, Katrin & Stiehler, Andreas & Ortwein, Tobias & Heinzl, Armin & Nöhren, Marko, 2014. "Produktivität IT-basierter Dienstleistungen: Wie kann man sie messen und steuern?," ZEW Dokumentationen 14-02, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
    22. Viitamo, Esa, 2013. "Servitization as a Productive Strategy of a Firm - Evidence from the Forest-Based Industries," ETLA Reports 14, The Research Institute of the Finnish Economy.
    23. FaÏz Gallouj, 2010. "Les services intensifs en connaissances : processeurs de connaissances et producteurs d’innovation," Post-Print halshs-01114097, HAL.
    24. Rinaldo Evangelista & Maria Savona, 2010. "Innovation and Employment in Services," Chapters,in: The Handbook of Innovation and Services, chapter 16 Edward Elgar Publishing.
    25. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.

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    Book Chapters

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    Keywords

    Economics and Finance;

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services

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