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Measuring and Improving Productivity in Services

Author

Listed:
  • Faridah Djellal
  • Faïz Gallouj

Abstract

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734, June.
  • Handle: RePEc:elg:eebook:12734
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    File URL: https://www.elgaronline.com/view/9781847202697.xml
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    Book Chapters

    The following chapters of this book are listed in IDEAS

    Keywords

    Economics and Finance;

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services

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