IDEAS home Printed from https://ideas.repec.org/a/taf/pubmgr/v16y2014i3p424-443.html
   My bibliography  Save this article

Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration

Author

Listed:
  • Fledderus
  • Brandsen
  • Honingh

Abstract

Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.

Suggested Citation

  • Fledderus & Brandsen & Honingh, 2014. "Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration," Public Management Review, Taylor & Francis Journals, vol. 16(3), pages 424-443, April.
    • Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:424-443
    DOI: 10.1080/14719037.2013.848920
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2013.848920
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2013.848920?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Woolcock, Michael & Narayan, Deepa, 2000. "Social Capital: Implications for Development Theory, Research, and Policy," The World Bank Research Observer, World Bank, vol. 15(2), pages 225-249, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mihaela Simona Moise & Irene Gil-Saura & María-Eugenia Ruiz-Molina, 2020. "Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort," Sustainability, MDPI, vol. 12(23), pages 1-20, November.
    2. Agustín León-Moreta, 2019. "Functional responsibilities of municipal government: Metropolitan disparities and instruments of intergovernmental management," Urban Studies, Urban Studies Journal Limited, vol. 56(12), pages 2585-2607, September.
    3. Alistair Cole & Julien S. Baker & Dionysios Stivas, 2021. "Trust, Transparency and Transnational Lessons from COVID-19," JRFM, MDPI, vol. 14(12), pages 1-15, December.
    4. Tina Jukić & Primož Pevcin & Jože Benčina & Mitja Dečman & Sanja Vrbek, 2019. "Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation," Administrative Sciences, MDPI, vol. 9(4), pages 1-17, November.
    5. Rocco Palumbo & Stefania Vezzosi & Paola Picciolli & Alessandro Landini & Carmela Annarumma & Rosalba Manna, 2018. "Fostering organizational change through co-production. Insights from an Italian experience," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(3), pages 371-391, September.
    6. Mauro ROMANELLI, 2017. "Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 5(4), pages 559-576, December.
    7. Lieve J. Hoeyberghs & Jos M. G. A. Schols & Dominique Verté & Nico Witte, 2020. "Psychological Frailty and Quality of Life of Community Dwelling Older People: a Qualitative Study," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 15(5), pages 1395-1412, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mogues, Tewodaj & Carter, Michael R., 2003. "Social Capital and Incentive Compatibility: Modelling the Accumulation and Use of Social Collateral," Staff Paper Series 460, University of Wisconsin, Agricultural and Applied Economics.
    2. Dufhues, Thomas & Buchenrieder, Gertrud & Quoc, Hoang Dinh & Munkung, Nuchanata, 2011. "Social capital and loan repayment performance in Southeast Asia," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 40(5), pages 679-691.
    3. Mahto, Raj V. & Belousova, Olga & Ahluwalia, Saurabh, 2020. "Abundance – A new window on how disruptive innovation occurs," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    4. Pilar Useche, 2016. "Who Contributes to the Provision of Public Goods at the Community Level? The Case of Potable Water in Ghana," Development Policy Review, Overseas Development Institute, vol. 34(6), pages 869-888, November.
    5. Fox, Jonathan A, 2000. "The World Bank and social capital: Lessons from ten rural development projects in the Philippines and Mexico," Center for Global, International and Regional Studies, Working Paper Series qt1vj8v86j, Center for Global, International and Regional Studies, UC Santa Cruz.
    6. A. Arrighetti & G. Seravalli & G. Wolleb, 2001. "Social Capital, Institutions and Collective Action Between Firms," Economics Department Working Papers 2001-EP08, Department of Economics, Parma University (Italy).
    7. Giuseppina Guagnano & Elisabetta Santarelli & Isabella Santini, 2016. "Can Social Capital Affect Subjective Poverty in Europe? An Empirical Analysis Based on a Generalized Ordered Logit Model," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 128(2), pages 881-907, September.
    8. Hansen, Benjamin & Sabia, Joseph J. & Rees, Daniel I., 2011. "Cigarette Taxes and the Social Market," IZA Discussion Papers 5580, Institute of Labor Economics (IZA).
    9. Martin Gächter & David A. Savage & Benno Torgler, 2009. "Retaining the Thin Blue Line: What Shapes Workers' Intentions not to Quit the Current Work Environment," Working Papers 2010-05, Faculty of Economics and Statistics, Universität Innsbruck, revised Mar 2010.
    10. Kłoczko-Gajewska Anna, 2020. "Long-Term Impact of Closing Rural Schools on Local Social Capital: A Multiple-Case Study from Poland," European Countryside, Sciendo, vol. 12(4), pages 598-617, December.
    11. Utteeyo Dasgupta & Arjun Menon, 2011. "Trust and Trustworthiness among Economics Majors," Economics Bulletin, AccessEcon, vol. 31(4), pages 2799-2815.
    12. Dowling, Michael & O’Gorman, Colm & Puncheva, Petya & Vanwalleghem, Dieter, 2019. "Trust and SME attitudes towards equity financing across Europe," Journal of World Business, Elsevier, vol. 54(6), pages 1-1.
    13. Hong Sun & Valentina Hartarska & Lezhu Zhang & Denis Nadolnyak, 2018. "The Influence of Social Capital on Farm Household’s Borrowing Behavior in Rural China," Sustainability, MDPI, vol. 10(12), pages 1-20, November.
    14. Blocker, Christopher P. & Ruth, Julie A. & Sridharan, Srinivas & Beckwith, Colin & Ekici, Ahmet & Goudie-Hutton, Martina & Rosa, José Antonio & Saatcioglu, Bige & Talukdar, Debabrata & Trujillo, Carlo, 2013. "Understanding poverty and promoting poverty alleviation through transformative consumer research," Journal of Business Research, Elsevier, vol. 66(8), pages 1195-1202.
    15. Grootaert, Christiaan, 1999. "Social capital, houshold welfare, and poverty in Indonesia," Policy Research Working Paper Series 2148, The World Bank.
    16. Dufhues, Thomas & Buchenrieder, Gertrud & Munkung, Nuchanata, 2012. "Individual social capital and access to formal credit in Thailand," 2012 Conference, August 18-24, 2012, Foz do Iguacu, Brazil 123401, International Association of Agricultural Economists.
    17. Cécile Perret, 2014. "Social capital and viable territorial development in Kabylian communityThe central role of the regional identity," Working Papers halshs-01094761, HAL.
    18. Chau-kiu Cheung & Stephen Ma, 2011. "Coupling Social Solidarity and Social Harmony in Hong Kong," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 103(1), pages 145-167, August.
    19. Heather M Watkins, 2017. "Beyond sweat equity: Community organising beyond the Third Way," Urban Studies, Urban Studies Journal Limited, vol. 54(9), pages 2139-2154, July.
    20. Sommarat Chantarat & Christopher Barrett, 2012. "Social network capital, economic mobility and poverty traps," The Journal of Economic Inequality, Springer;Society for the Study of Economic Inequality, vol. 10(3), pages 299-342, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:424-443. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPXM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.