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The mediating role of communication satisfaction in relational demography -- a study in Macao, SAR context

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  • Ka Wai Chan
  • Jia Jun Wu

Abstract

Although demographic diversity has been found to increase interpersonal attraction and trust, some research has suggested that the effect is only temporary. This study investigates the mechanism of relational demography on supervisor satisfaction by examining the mediating role of an underlying attribute -- communication satisfaction. The results demonstrate that communication satisfaction fully mediates the relationship between hometown diversity and satisfaction with a supervisor. Hometown diversity acts as a stepping stone to increase satisfaction at the beginning of the relationship. However, in the long run, communication satisfaction, which serves as a deep-level factor, increases satisfaction with supervisor. Implications are discussed.

Suggested Citation

  • Ka Wai Chan & Jia Jun Wu, 2009. "The mediating role of communication satisfaction in relational demography -- a study in Macao, SAR context," Asia Pacific Business Review, Taylor & Francis Journals, vol. 15(4), pages 547-564, February.
    • Handle: RePEc:taf:apbizr:v:15:y:2009:i:4:p:547-564
    DOI: 10.1080/13602380902844498
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    Cited by:

    1. Xingwen Chen & Li Zhu & Chao Liu & Chunhua Chen & Jun Liu & Dongxia Huo, 2023. "Workplace Diversity in the Asia-Pacific Region: A Review of Literature and Directions for Future Research," Asia Pacific Journal of Management, Springer, vol. 40(3), pages 1021-1045, September.
    2. Jingli Li & Min Zhao & Guanjun Xia & Chao Liu, 2018. "The Relationship between Team Hometown Diversity and Team Creativity: From the Chinese Perspective," Sustainability, MDPI, vol. 10(10), pages 1-15, September.

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