IDEAS home Printed from https://ideas.repec.org/a/spr/qualqt/v59y2025i4d10.1007_s11135-025-02086-x.html
   My bibliography  Save this article

Crafting a competency-based questionnaire based on Fuzzy Delphi: a proposal for enhanced hiring process

Author

Listed:
  • Olga Blasco-Blasco

    (Universitat de València)

  • Pablo A. Pinto-Delacadena

    (Universitat de València
    Universidad Internacional del Ecuador)

  • Andrea Vinueza-Cabezas

    (Universidad de Las Américas)

  • Vicente Liern

    (Universitat de València)

Abstract

This article introduces an innovative questionnaire designed to assess key competencies in selection processes applicable across all organizational levels, including operational, tactical, and strategic. The questionnaire was developed using the Fuzzy Delphi Method, which integrates fuzzy logic to address the inherent ambiguity in consensus-building and decision-making processes. Fuzzy logic effectively manages uncertainty and subjectivity, optimizing the resources involved in selection procedures. This approach overcomes the limitations of traditional tools, offering a more objective and practical evaluation method. The instrument adapts the DISC and BFQ questionnaires to evaluate eight essential competencies, including decision-making, teamwork, and innovation. Its validation employed rigorous statistical techniques, such as Fleiss’ Kappa coefficient and Cronbach’s Alpha, confirming its reliability and internal consistency across 53 items. The practical implementation of this questionnaire in the selection process of an insurance company demonstrated its effectiveness, enabling quantitative classifications that align with organizational objectives while minimizing subjectivity. This questionnaire provides a scalable and resource-efficient solution that addresses the current demands of organizations, fostering equitable and evidence-based hiring decisions. The findings of this study establish a new standard in recruitment practices, significantly contributing to talent management and the optimization of selection processes.

Suggested Citation

  • Olga Blasco-Blasco & Pablo A. Pinto-Delacadena & Andrea Vinueza-Cabezas & Vicente Liern, 2025. "Crafting a competency-based questionnaire based on Fuzzy Delphi: a proposal for enhanced hiring process," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(4), pages 3245-3269, August.
    • Handle: RePEc:spr:qualqt:v:59:y:2025:i:4:d:10.1007_s11135-025-02086-x
    DOI: 10.1007/s11135-025-02086-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11135-025-02086-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11135-025-02086-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Pablo A. Pinto-DelaCadena & Vicente Liern & Andrea Vinueza-Cabezas, 2024. "A Comparative Analysis of Multi-Criteria Decision Methods for Personnel Selection: A Practical Approach," Mathematics, MDPI, vol. 12(2), pages 1-18, January.
    2. Zhixing Xiao & Ingmar Björkman, 2006. "High Commitment Work Systems in Chinese Organizations: A Preliminary Measure," Management and Organization Review, The International Association for Chinese Management Research, vol. 2(3), pages 403-422, November.
    3. Vicente Coll-Serrano & Salvador Carrasco-Arroyo & Olga Blasco-Blasco & Luis Vila-Lladosa, 2012. "Design of a Basic System of Indicators for Monitoring and Evaluating Spanish Cooperation’s Culture and Development Strategy," Evaluation Review, , vol. 36(4), pages 272-302, August.
    4. Rowe, Gene & Wright, George, 1999. "The Delphi technique as a forecasting tool: issues and analysis," International Journal of Forecasting, Elsevier, vol. 15(4), pages 353-375, October.
    5. Abdoulla Karimi & Hadi Teimouri & Arash Shahin & Ali Shaemi Barzoki, 2019. "Identification and ranking of competency-based recruitment system criteria: an empirical case study," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 16(1), pages 21-39.
    6. Benny Lianto, 2023. "Identifying Key Assessment Factors for a Company’s Innovation Capability Based on Intellectual Capital: An Application of the Fuzzy Delphi Method," Sustainability, MDPI, vol. 15(7), pages 1-21, March.
    7. Xiao, Zhixing & Björkman, Ingmar, 2006. "High Commitment Work Systems in Chinese Organizations: A Preliminary Measure," Management and Organization Review, Cambridge University Press, vol. 2(3), pages 403-422, November.
    8. Soo-Hoon Lee & Phillip Phan, 2000. "Competencies of Directors in Global Firms: requirements for recruitment and evaluation," Corporate Governance: An International Review, Wiley Blackwell, vol. 8(3), pages 204-214, July.
    9. Norman Dalkey & Olaf Helmer, 1963. "An Experimental Application of the DELPHI Method to the Use of Experts," Management Science, INFORMS, vol. 9(3), pages 458-467, April.
    10. Di Zio, Simone & Bolzan, Mario & Marozzi, Marco, 2021. "Classification of Delphi outputs through robust ranking and fuzzy clustering for Delphi-based scenarios," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    11. Soo‐Hoon Lee & Phillip Phan, 2000. "Competencies of Directors in Global Firms: requirements for recruitment and evaluation," Corporate Governance: An International Review, Wiley Blackwell, vol. 8(3), pages 204-214, July.
    12. Odysseus George Manoliadis & John-Paris Pantouvakis & Symeon Christodoulou, 2009. "Improving qualifications-based selection by use of the fuzzy Delphi method," Construction Management and Economics, Taylor & Francis Journals, vol. 27(4), pages 373-384.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Peppel, Marcel & Ringbeck, Jürgen & Spinler, Stefan, 2022. "How will last-mile delivery be shaped in 2040? A Delphi-based scenario study," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    2. Büchel, Hendrik & Spinler, Stefan, 2024. "The impact of the metaverse on e-commerce business models – A delphi-based scenario study," Technology in Society, Elsevier, vol. 76(C).
    3. Prianto Budi Saptono & Gustofan Mahmud & Intan Pratiwi & Dwi Purwanto & Ismail Khozen & Muhamad Akbar Aditama & Siti Khodijah & Maria Eurelia Wayan & Rina Yuliastuty Asmara & Ferry Jie, 2023. "Development of Climate-Related Disclosure Indicators for Application in Indonesia: A Delphi Method Study," Sustainability, MDPI, vol. 15(14), pages 1-25, July.
    4. Di Zio, Simone & Bolzan, Mario & Marozzi, Marco, 2021. "Classification of Delphi outputs through robust ranking and fuzzy clustering for Delphi-based scenarios," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    5. Alyami, Saleh. H. & Rezgui, Yacine & Kwan, Alan, 2013. "Developing sustainable building assessment scheme for Saudi Arabia: Delphi consultation approach," Renewable and Sustainable Energy Reviews, Elsevier, vol. 27(C), pages 43-54.
    6. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    7. Haarhaus, Tim & Liening, Andreas, 2020. "Building dynamic capabilities to cope with environmental uncertainty: The role of strategic foresight," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    8. Ribeiro, Barbara E. & Quintanilla, Miguel A., 2015. "Transitions in biofuel technologies: An appraisal of the social impacts of cellulosic ethanol using the Delphi method," Technological Forecasting and Social Change, Elsevier, vol. 92(C), pages 53-68.
    9. Yeh, Duen-Yian & Cheng, Ching-Hsue, 2015. "Recommendation system for popular tourist attractions in Taiwan using Delphi panel and repertory grid techniques," Tourism Management, Elsevier, vol. 46(C), pages 164-176.
    10. Hsin-Ke Lu & Sung-Chun Tsai & Peng-Chun Lin & Kuo-Chung Chu & Alexander N. Chen, 2020. "Toward a New Real-Time Approach for Group Consensus: A Usability Analysis of Synchronous Delphi System," Group Decision and Negotiation, Springer, vol. 29(2), pages 345-370, April.
    11. Kawamoto, Carlos Tadao & Wright, James Terence Coulter & Spers, Renata Giovinazzo & de Carvalho, Daniel Estima, 2019. "Can we make use of perception of questions' easiness in Delphi-like studies? Some results from an experiment with an alternative feedback," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 296-305.
    12. Paméla Baillette & Bernard Fallery, 2016. "La méthode du Delphi argumentaire, une innovation managériale dans le cadre d'un projet complexe," Post-Print hal-02160359, HAL.
    13. Torres Sibille, Ana del Carmen & Cloquell-Ballester, Víctor-Andrés & Cloquell-Ballester, Vicente-Agustín & Darton, Richard, 2009. "Development and validation of a multicriteria indicator for the assessment of objective aesthetic impact of wind farms," Renewable and Sustainable Energy Reviews, Elsevier, vol. 13(1), pages 40-66, January.
    14. Fritschy, Carolin & Spinler, Stefan, 2019. "The impact of autonomous trucks on business models in the automotive and logistics industry–a Delphi-based scenario study," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    15. repec:cdl:itsdav:qt9gz1s67d is not listed on IDEAS
    16. Förster, Bernadette, 2015. "Technology foresight for sustainable production in the German automotive supplier industry," Technological Forecasting and Social Change, Elsevier, vol. 92(C), pages 237-248.
    17. Hung, Hsin-Ling & Altschuld, James W. & Lee, Yi-Fang, 2008. "Methodological and conceptual issues confronting a cross-country Delphi study of educational program evaluation," Evaluation and Program Planning, Elsevier, vol. 31(2), pages 191-198, May.
    18. Aurélie Girard & Bernard Fallery & Florence Rodhain, 2013. "Integration of Social Media in Recruitment: A Delphi Study," Post-Print hal-00998494, HAL.
    19. Jeff Tayman, 2011. "Assessing Uncertainty in Small Area Forecasts: State of the Practice and Implementation Strategy," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 30(5), pages 781-800, October.
    20. Takuji W. Tsusaka & Ma. Lourdes Velasco & Takashi Yamano & Sushil Pandey, 2015. "Expert Elicitation for Assessing Agricultural Technology Adoption: The Case of Improved Rice Varieties in South Asian Countries," Asian Journal of Agriculture and Development, Southeast Asian Regional Center for Graduate Study and Research in Agriculture (SEARCA), vol. 12(1), pages 19-33, June.
    21. Majida Jrad, 2020. "How Hr Practices Affect Organizational Commitment And Organizational Citizenship Behavior," Entrepreneurship, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 8(2), pages 130-160.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:qualqt:v:59:y:2025:i:4:d:10.1007_s11135-025-02086-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.