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Enhancing SME performance through e-business: the interplay of ambidexterity and entrepreneurial orientation in technology parks

Author

Listed:
  • Syarifa Hanoum

    (Institut Teknologi Sepuluh Nopember
    Sultan Qaboos University)

  • Ramo Palalic

    (Sultan Qaboos University)

  • Theodosia Yunita Durman

    (Institut Teknologi Sepuluh Nopember)

  • Mahmood Shubbak

    (Sultan Qaboos University)

Abstract

This study examines the impact of organizational ambidexterity (OA) and e-business use on the business performance of small and medium-sized enterprises (SMEs) while exploring the mediating role of entrepreneurial orientation (EO). Questionnaire-based research was employed, collecting data from SME owners within Indonesian Technoparks. The findings reveal that OA enhances both EO and SME performance, while EO strengthens e-business adoption and its impact on performance. E-business use moderates the OA-performance relationship, emphasizing the need for strategic alignment between internal capabilities and digital transformation. These results extend the contingency theory by positioning e-business as a crucial contingency factor that amplifies the benefits of ambidexterity and entrepreneurial orientation in SMEs. This research provides insights into the synergistic effects of EO and OA, facilitated by e-business, in driving SME performance. It offers recommendations for managers, Technopark management, and local governments to support digital transformation and entrepreneurial ecosystems for regional growth.

Suggested Citation

  • Syarifa Hanoum & Ramo Palalic & Theodosia Yunita Durman & Mahmood Shubbak, 2025. "Enhancing SME performance through e-business: the interplay of ambidexterity and entrepreneurial orientation in technology parks," Journal of Innovation and Entrepreneurship, Springer, vol. 14(1), pages 1-25, December.
    • Handle: RePEc:spr:joiaen:v:14:y:2025:i:1:d:10.1186_s13731-025-00556-y
    DOI: 10.1186/s13731-025-00556-y
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