IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v27y2025i2d10.1007_s10796-024-10494-x.html
   My bibliography  Save this article

Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms

Author

Listed:
  • Fabian Tingelhoff

    (University of St.Gallen)

  • Raphael Schultheiss

    (University of St.Gallen)

  • Sofia Marlena Schöbel

    (University of Osnabrück)

  • Jan Marco Leimeister

    (University of St.Gallen)

Abstract

The significance of metaverse platforms is growing in both research and practical applications. To utilize the chances and opportunities metaverse platforms offer, research and practice must understand how these platforms create value, which has not been adequately explored. Our research explores the characteristics of metaverse platforms that facilitate value creation for organizations in both B2B and B2C sectors. Employing a qualitative inductive approach, we conducted 15 interviews with decision-makers from international corporations active in the metaverse. We identified 26 metaverse platform characteristics, which we categorized into six dimensions based on the DeLone and McLean Information Systems success model. Subsequently, we provide examples to illustrate the application of these identified characteristics within metaverse platforms. This study contributes to the academic discourse by uncovering the characteristics that shape the competitive landscape of emerging metaverse platforms. Leveraging these characteristics may offer metaverse providers a competitive edge in attracting complementary organizations to their platforms.

Suggested Citation

  • Fabian Tingelhoff & Raphael Schultheiss & Sofia Marlena Schöbel & Jan Marco Leimeister, 2025. "Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms," Information Systems Frontiers, Springer, vol. 27(2), pages 467-486, April.
    • Handle: RePEc:spr:infosf:v:27:y:2025:i:2:d:10.1007_s10796-024-10494-x
    DOI: 10.1007/s10796-024-10494-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-024-10494-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-024-10494-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:27:y:2025:i:2:d:10.1007_s10796-024-10494-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.