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Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms

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  • Fabian Tingelhoff

    (University of St.Gallen)

  • Raphael Schultheiss

    (University of St.Gallen)

  • Sofia Marlena Schöbel

    (University of Osnabrück)

  • Jan Marco Leimeister

    (University of St.Gallen)

Abstract

The significance of metaverse platforms is growing in both research and practical applications. To utilize the chances and opportunities metaverse platforms offer, research and practice must understand how these platforms create value, which has not been adequately explored. Our research explores the characteristics of metaverse platforms that facilitate value creation for organizations in both B2B and B2C sectors. Employing a qualitative inductive approach, we conducted 15 interviews with decision-makers from international corporations active in the metaverse. We identified 26 metaverse platform characteristics, which we categorized into six dimensions based on the DeLone and McLean Information Systems success model. Subsequently, we provide examples to illustrate the application of these identified characteristics within metaverse platforms. This study contributes to the academic discourse by uncovering the characteristics that shape the competitive landscape of emerging metaverse platforms. Leveraging these characteristics may offer metaverse providers a competitive edge in attracting complementary organizations to their platforms.

Suggested Citation

  • Fabian Tingelhoff & Raphael Schultheiss & Sofia Marlena Schöbel & Jan Marco Leimeister, 2025. "Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms," Information Systems Frontiers, Springer, vol. 27(2), pages 467-486, April.
    • Handle: RePEc:spr:infosf:v:27:y:2025:i:2:d:10.1007_s10796-024-10494-x
    DOI: 10.1007/s10796-024-10494-x
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    1. Johnny Chan & Gabrielle Peko & David Sundaram & Valeria Sadovykh, 2025. "Application and Adoption of Emerging Technologies: From AI to Metaverse," Information Systems Frontiers, Springer, vol. 27(2), pages 405-408, April.

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