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Measuring information systems success: models, dimensions, measures, and interrelationships

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  • Stacie Petter
  • William DeLone
  • Ephraim McLean

Abstract

Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.

Suggested Citation

  • Stacie Petter & William DeLone & Ephraim McLean, 2008. "Measuring information systems success: models, dimensions, measures, and interrelationships," European Journal of Information Systems, Taylor & Francis Journals, vol. 17(3), pages 236-263, June.
    • Handle: RePEc:taf:tjisxx:v:17:y:2008:i:3:p:236-263
    DOI: 10.1057/ejis.2008.15
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    Citations

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    Cited by:

    1. Slamet Soedarsono & Sri Mulyani & Hiro Tugiman & Didik Suhardi, 2019. "Information Quality and Management Support as Key Factors in the Applications of Continuous Auditing and Continuous Monitoring: An Empirical Study in the Government Sector of Indonesia," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 13(3), September.
    2. Hamood Mohammed Al-Hattami & Faozi A. Almaqtari, 2023. "What determines digital accounting systems’ continuance intention? An empirical investigation in SMEs," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    3. Pia Münster & Barbara Grabkowsky, 2023. "Kano Model Analysis of Digital On-Farm Technologies for Climate Adaptation and Mitigation in Livestock Farming," Sustainability, MDPI, vol. 16(1), pages 1-14, December.
    4. Nancyprabha Pushparaj & V. J. Sivakumar & Manoraj Natarajan & A. Bhuvaneskumar, 2023. "Two decades of DeLone and Mclean IS success model: a scientometrics analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2469-2491, June.
    5. Mohammed Saleh Al-Tuhaifi & Souad Kamoun CHOUK, 2024. "Main Factors Affecting Successful Adoption of Management Information System in Yemen Mobile Phone Enterprises," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(1), pages 825-835, January.
    6. Sushanta Roy Chowdhary, 2022. "Evaluating the Education Management Information System: A study on Non- Government College-level in Bangladesh," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 445-452, March.
    7. Banafo Akrong, Godwin & Yunfei, Shao & Owusu, Ebenezer, 2022. "Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP," International Journal of Accounting Information Systems, Elsevier, vol. 47(C).

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