IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v19y2017i3d10.1007_s10796-015-9604-z.html
   My bibliography  Save this article

Enhancing service system design: An entity interaction pattern approach

Author

Listed:
  • Soe-Tsyr Daphne Yuan

    (National ChengChi University)

  • Shiou-Tian Hsu

    (National ChengChi University)

Abstract

The notion of system thinking and the Industrial Marketing and Purchasing Group (IMP)’s findings have been emphasizing that “interaction is the basis analysis unit” of service systems or enterprises. Service system design is an attempt to change the outcome of a service ecosystem and make it more innovative in terms of figuring out not only who those entities are and what their outcomes are, but more importantly how they interact to realize their service values. The design of a service system could accordingly be viewed as changes made to the interactions. In the paper, system entity interactions are classified into patterns to become more analyzable, and different patterns can serve as measurements and guidelines for enterprises to follow and use to gain higher service value. To justify the important role of interaction in the service value creating process, a particular information system is developed and evaluated to explore the benefits of using interaction patterns for enterprise users to create their service values.

Suggested Citation

  • Soe-Tsyr Daphne Yuan & Shiou-Tian Hsu, 2017. "Enhancing service system design: An entity interaction pattern approach," Information Systems Frontiers, Springer, vol. 19(3), pages 481-507, June.
    • Handle: RePEc:spr:infosf:v:19:y:2017:i:3:d:10.1007_s10796-015-9604-z
    DOI: 10.1007/s10796-015-9604-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-015-9604-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-015-9604-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Todeva, Emanuela, 2007. "Strategic Alliances," MPRA Paper 52845, University Library of Munich, Germany.
    2. Susanne Royer & Roland Simons, 2009. "Evolution of cooperation and dynamics of expectations – implications for strategic alliances," International Journal of Human Rights and Constitutional Studies, Inderscience Enterprises Ltd, vol. 1(1), pages 73-88.
    3. Jay B. Barney, 1986. "Strategic Factor Markets: Expectations, Luck, and Business Strategy," Management Science, INFORMS, vol. 32(10), pages 1231-1241, October.
    4. Jean L Johnson & John B Cullen & Tomoaki Sakano & Hideyuki Takenouchi, 1996. "Setting the Stage for Trust and Strategic Integration in Japanese-U.S. Cooperative Alliances," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 27(5), pages 981-1004, December.
    5. Jean L Johnson & John B Cullen & Tomoaki Sakano & Hideyuki Takenouchi, 1996. "Setting the Stage for Trust and Strategic Integration in Japanese-U.S. Cooperative Alliances," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 27(4), pages 981-1004, December.
    6. Flie[ss], Sabine & Kleinaltenkamp, Michael, 2004. "Blueprinting the service company: Managing service processes efficiently," Journal of Business Research, Elsevier, vol. 57(4), pages 392-404, April.
    7. Africa Ariño & Peter Smith Ring, 2010. "The role of fairness in alliance formation," Strategic Management Journal, Wiley Blackwell, vol. 31(10), pages 1054-1087, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Agung Wahyudi & George Kuk & Marijn Janssen, 2018. "A Process Pattern Model for Tackling and Improving Big Data Quality," Information Systems Frontiers, Springer, vol. 20(3), pages 457-469, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Soe-Tsyr Daphne Yuan & Shiou-Tian Hsu, 0. "Enhancing service system design: An entity interaction pattern approach," Information Systems Frontiers, Springer, vol. 0, pages 1-27.
    2. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    3. Zhiang (John) Lin & James A. Kitts & Haibin Yang & J. Richard Harrison, 2008. "Elucidating strategic network dynamics through computational modeling," Computational and Mathematical Organization Theory, Springer, vol. 14(3), pages 175-208, September.
    4. Yadong Luo, 2007. "Private control and collective control in international joint ventures," Management International Review, Springer, vol. 47(4), pages 531-566, October.
    5. Lee, Ruby P. & Johnson, Jean L. & Grewal, Rajdeep, 2008. "Understanding the antecedents of collateral learning in new product alliances," International Journal of Research in Marketing, Elsevier, vol. 25(3), pages 192-200.
    6. Maggie Chuoyan Dong & Yulin Fang & Detmar W. Straub, 2017. "The Impact of Institutional Distance on the Joint Performance of Collaborating Firms: The Role of Adaptive Interorganizational Systems," Information Systems Research, INFORMS, vol. 28(2), pages 309-331, June.
    7. Watson, Sharon & Weaver, Gary R., 2003. "How internationalization affects corporate ethics: formal structures and informal management behavior," Journal of International Management, Elsevier, vol. 9(1), pages 75-93.
    8. Ali, Tahir & Khalid, Saba & Shahzad, Khuram & Larimo, Jorma, 2021. "Managing international joint ventures to improve performance: The role of structural and social mechanisms," International Business Review, Elsevier, vol. 30(3).
    9. Chen, Homin & Chen, Tain-Jy, 2003. "Governance structures in strategic alliances: transaction cost versus resource-based perspective," Journal of World Business, Elsevier, vol. 38(1), pages 1-14, February.
    10. Dean Tjosvold & Ann Peng & Yi Chen & Fang Su, 2008. "Business and government interdependence in China: Cooperative goals to develop industries and the marketplace," Asia Pacific Journal of Management, Springer, vol. 25(2), pages 225-249, June.
    11. Matthew J. Robson & Constantine S. Katsikeas & Daniel C. Bello, 2008. "Drivers and Performance Outcomes of Trust in International Strategic Alliances: The Role of Organizational Complexity," Organization Science, INFORMS, vol. 19(4), pages 647-665, August.
    12. De Moortel, Kevin & Crispeels, Thomas, 2018. "International university-university technology transfer: Strategic management framework," Technological Forecasting and Social Change, Elsevier, vol. 135(C), pages 145-155.
    13. Inkpen, Andrew C. & Currall, Steven C., 1998. "The nature, antecedents, and consequences of joint venture trust," Journal of International Management, Elsevier, vol. 4(1), pages 1-20, July.
    14. Nikolaos SKLAVOUNOS & Konstantinos ROTSIOS & Yannis HAJIDIMITRIOU, 2020. "Managers’ perceptions on trust and knowledge transfer: evidence from Greek ISAs in South East Europe Abstract: Nowadays, cooperation through the formation of International Strategic Alliances (ISAs) h," Eastern Journal of European Studies, Centre for European Studies, Alexandru Ioan Cuza University, vol. 11, pages 164-185, June.
    15. Owens, Martin & Ramsey, Elaine & Loane, Sharon, 2018. "Resolving post-formation challenges in shared IJVs: The impact of shared IJV structure on inter-partner relationships," International Business Review, Elsevier, vol. 27(3), pages 584-593.
    16. Paul Hong & Stephen K. Callaway & Soon W. Hong, 2016. "Open network innovation in the age of complexity: case for small and medium enterprises," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 10(1), pages 65-86.
    17. Huff, Lenard & Kelley, Lane, 2005. "Is collectivism a liability? The impact of culture on organizational trust and customer orientation: a seven-nation study," Journal of Business Research, Elsevier, vol. 58(1), pages 96-102, January.
    18. Oliver Schilke & Karen S. Cook, 2015. "Sources of alliance partner trustworthiness: Integrating calculative and relational perspectives," Strategic Management Journal, Wiley Blackwell, vol. 36(2), pages 276-297, February.
    19. Kumar, Rajesh & Andersen, Poul Houman, 2000. "Inter firm diversity and the management of meaning in international strategic alliances," International Business Review, Elsevier, vol. 9(2), pages 237-252, April.
    20. Xu, Shichun & Hao, Andy, 2021. "Understanding the impact of national culture on firms’ benefit-seeking behaviors in international B2B relationships: A conceptual model and research propositions," Journal of Business Research, Elsevier, vol. 130(C), pages 27-37.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:19:y:2017:i:3:d:10.1007_s10796-015-9604-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.