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“Tendency to excuse” and patient satisfaction of those suffering with breast cancer

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Listed:
  • Sabine Davoll
  • Christoph Kowalski
  • Kathrin Kuhr
  • Oliver Ommen
  • Nicole Ernstmann
  • Holger Pfaff

Abstract

The “tendency to excuse” scale could aid future data analysis of patient satisfaction surveys by identifying patients who are more likely to answer in an unbiased fashion. According to hospital survey outcomes, adjusting for the “tendency to excuse” scale however, does not lead to substantially different results when comparing health care providers. Copyright Swiss School of Public Health 2013

Suggested Citation

  • Sabine Davoll & Christoph Kowalski & Kathrin Kuhr & Oliver Ommen & Nicole Ernstmann & Holger Pfaff, 2013. "“Tendency to excuse” and patient satisfaction of those suffering with breast cancer," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 58(3), pages 385-393, June.
    • Handle: RePEc:spr:ijphth:v:58:y:2013:i:3:p:385-393
    DOI: 10.1007/s00038-012-0405-6
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    References listed on IDEAS

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    1. Nguyen Thi, Phi Linh & Briancon, S. & Empereur, F. & Guillemin, F., 2002. "Factors determining inpatient satisfaction with care," Social Science & Medicine, Elsevier, vol. 54(4), pages 493-504, February.
    2. Petra Steffen & Oliver Ommen & Holger Pfaff, 2009. "Reduced patient demands in hospitals and their determinants," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 54(1), pages 11-22, February.
    3. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
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    Cited by:

    1. Christian Janssen & Oliver Ommen & Fueloep Scheibler & Markus Wirtz & Holger Pfaff, 2013. "Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 58(6), pages 955-958, December.

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