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Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays

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  • Christian Janssen
  • Oliver Ommen
  • Fueloep Scheibler
  • Markus Wirtz
  • Holger Pfaff

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  • Christian Janssen & Oliver Ommen & Fueloep Scheibler & Markus Wirtz & Holger Pfaff, 2013. "Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 58(6), pages 955-958, December.
    • Handle: RePEc:spr:ijphth:v:58:y:2013:i:6:p:955-958
    DOI: 10.1007/s00038-013-0517-7
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    References listed on IDEAS

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    1. Sabine Davoll & Christoph Kowalski & Kathrin Kuhr & Oliver Ommen & Nicole Ernstmann & Holger Pfaff, 2013. "“Tendency to excuse” and patient satisfaction of those suffering with breast cancer," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 58(3), pages 385-393, June.
    2. Oliver Ommen & Sonja Thuem & Holger Pfaff & Christian Janssen, 2011. "The relationship between social support, shared decision-making and patient’s trust in doctors: a cross-sectional survey of 2,197 inpatients using the Cologne Patient Questionnaire," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 56(3), pages 319-327, June.
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