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Measuring satisfaction with health care services for Vietnamese patients with cardiovascular diseases

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Listed:
  • Jongnam Hwang
  • Giang Thu Vu
  • Bach Xuan Tran
  • Thu Hong Thi Nguyen
  • Bang Van Nguyen
  • Long Hoang Nguyen
  • Huong Lan Thi Nguyen
  • Carl A Latkin
  • Cyrus S H Ho
  • Roger C M Ho

Abstract

Patient satisfaction is a useful predictor of adherence and outcomes of cardiovascular diseases (CVDs) treatment. This study explored the satisfaction of Vietnamese CVDs inpatients and outpatients using a scale specifically designed for CVDs patients and examined the factors associated with satisfaction towards CVDs treatment services. Interviews of 600 patients at the Hanoi Heart Hospital were conducted. We developed a measurement scale for both inpatient and outpatient services. Multivariate Tobit regression was used to determine the associated factors with patient satisfaction. For inpatients, Cronbach’s alpha reported for the domains were in the range of 0.72–0.97, while for outpatients, Cronbach’s alpha was within 0.61–0.97. Overall, patients were more satisfied with inpatient services (Mean = 81.8, SD = 5.8) than outpatient services (Mean = 79.7, SD = 5.2, p

Suggested Citation

  • Jongnam Hwang & Giang Thu Vu & Bach Xuan Tran & Thu Hong Thi Nguyen & Bang Van Nguyen & Long Hoang Nguyen & Huong Lan Thi Nguyen & Carl A Latkin & Cyrus S H Ho & Roger C M Ho, 2020. "Measuring satisfaction with health care services for Vietnamese patients with cardiovascular diseases," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-15, June.
    • Handle: RePEc:plo:pone00:0235333
    DOI: 10.1371/journal.pone.0235333
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    References listed on IDEAS

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    1. Nguyen Thi, Phi Linh & Briancon, S. & Empereur, F. & Guillemin, F., 2002. "Factors determining inpatient satisfaction with care," Social Science & Medicine, Elsevier, vol. 54(4), pages 493-504, February.
    2. Linghan Shan & Ye Li & Ding Ding & Qunhong Wu & Chaojie Liu & Mingli Jiao & Yanhua Hao & Yuzhen Han & Lijun Gao & Jiejing Hao & Lan Wang & Weilan Xu & Jiaojiao Ren, 2016. "Patient Satisfaction with Hospital Inpatient Care: Effects of Trust, Medical Insurance and Perceived Quality of Care," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-18, October.
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    1. Getahun Kebede Beyera & Jane O’Brien & Steven Campbell, 2020. "The development and validation of a measurement instrument to investigate determinants of health care utilisation for low back pain in Ethiopia," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-17, January.

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