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Designing a conversational agent for supporting data exploration in citizen science

Author

Listed:
  • Carolin Stein

    (FZI Research Center for Information Technology
    KIT Karlsruhe Institute of Technology)

  • Timm Teubner

    (TUB Technical University of Berlin
    Einstein Center Digital Future)

  • Stefan Morana

    (Saarland University)

Abstract

Data is ubiquitous in today’s digitized society. However, access to and literacy in handling data plays a pivotal role in determining who can benefit from it and who can use—or potentially misuse—it. To combat inequalities and address issues such as misinformation, it is essential to enable citizens to effectively access and understand data within their local ecosystems. To address this challenge, we focus on the case of citizen science and propose using a conversational agent to support data exploration and lower barriers to citizen engagement in research projects. Using a design science research approach, we derive design principles and develop a prototypical artifact. Moreover, we conduct an experimental evaluation, demonstrating strong interest among citizens to participate in scientific data analysis and that conversational agents hold great potential in increasing data literacy.

Suggested Citation

  • Carolin Stein & Timm Teubner & Stefan Morana, 2024. "Designing a conversational agent for supporting data exploration in citizen science," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-18, December.
    • Handle: RePEc:spr:elmark:v:34:y:2024:i:1:d:10.1007_s12525-024-00705-3
    DOI: 10.1007/s12525-024-00705-3
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    References listed on IDEAS

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    1. Tom Lewandowski & Emir Kučević & Stephan Leible & Mathis Poser & Tilo Böhmann, 2023. "Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-20, December.
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    More about this item

    Keywords

    Conversational agents; Citizen science; Design science research;
    All these keywords.

    JEL classification:

    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation
    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation
    • I24 - Health, Education, and Welfare - - Education - - - Education and Inequality

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