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Struktury organizacyjne centrów usług wspólnych – podejście oparte na ekonomii kosztów transakcyjnych

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  • Szymon Maciej Lis

Abstract

Celem artykułu jest analiza kosztów transakcyjnych związanych z tworzeniem centrów usług wspólnych (ang. shared services centers – SSC) na przykładzie dwóch prywatnych firm oraz Centrum Obsługi Administracji Rządowej (COAR). W ramach podejścia opartego na ekonomii kosztów transakcyjnych sformułowano dwie hipotezy: 1) im więcej zasobów znajduje się w firmie, tym bardziej przedsiębiorstwa dążą do wykorzystywania tych zasobów poprzez utworzenie SSC, 2) im wyższa jest strategiczna wartość aktywów, tym bardziej działanie firmy jest uzasadnione przy zachowaniu, wykorzystaniu i skupieniu ich w ramach SSC. Przeprowadzona analiza jakościowa, obejmująca częściowo ustrukturyzowane wywiady oraz umowy z analizowanych podmiotów, potwierdziła obie hipotezy. W ramach SSC zidentyfikowano kluczowe problemy, takie jak zapewnienie wysokiej jakości usług i ich stałe ulepszanie, redukcja oportunizmu, mierzenie jakości usług, wycena skutków realizowanej umowy oraz ustanowienie efektywnej komunikacji w danej strukturze. Zastosowane rozwiązania były różnorodne, a badanie wykazało znaczący wpływ trzech czynników – procesów, mechanizmów relacyjnych i struktury organizacyjnej – które wspólnie oddziałują na kategorie kosztów transakcyjnych: zarządzanie, odnoszące się do adaptacyjnego procesu podejmowania decyzji, oraz pomiar, dotyczący oddziaływania informacji.

Suggested Citation

  • Szymon Maciej Lis, 2024. "Struktury organizacyjne centrów usług wspólnych – podejście oparte na ekonomii kosztów transakcyjnych," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 2, pages 112-130.
    • Handle: RePEc:sgh:gosnar:y:2024:i:2:p:112-130
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    References listed on IDEAS

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    More about this item

    Keywords

    ekonomia kosztów transakcyjnych; centrum usług wspólnych; negocjacje; struktury organizacyjne; studium przypadku; organizacja pracy;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General

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