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Workplace incivilities: the role of interest conflicts, social closure and organizational chaos

Author

Listed:
  • Vincent J. Roscigno

    (Ohio State University, roscigno.1@osu.edu)

  • Randy Hodson

    (Ohio State University, hodson.8@sociology.osu.edu)

  • Steven H. Lopez

    (Ohio State University, lopez.137@osu.edu)

Abstract

Workplace incivility — that is, negative relational dimensions of employment with consequences for worker integrity and dignity — affects millions every year. In this article, the ‘organizational misbehaviour’ and ‘workplace chaos’ literatures offer building blocks for a conception wherein workplace incivility is viewed as emanating from the joint and sometimes interconnected influence of organizational processes and status-based social closure. The resulting multi-method analyses draw on coded information on incivility, organizational context, and relational and status dynamics from a large population of organizational ethnographies (N=204). Analyses reveal that all forms of incivility except sexual harassment are rooted in organizational chaos. Qualitative re-immersion into these ethnographic accounts provides further insights into how conflicts endemic to paid employment and broader social closure projects surrounding class, race, and gender play a role as well, albeit often in distinct ways.

Suggested Citation

  • Vincent J. Roscigno & Randy Hodson & Steven H. Lopez, 2009. "Workplace incivilities: the role of interest conflicts, social closure and organizational chaos," Work, Employment & Society, British Sociological Association, vol. 23(4), pages 747-773, December.
  • Handle: RePEc:sae:woemps:v:23:y:2009:i:4:p:747-773
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    Cited by:

    1. Boateng, Godfred O. & Adams, Tracey L., 2016. "“Drop dead … I need your job”: An exploratory study of intra-professional conflict amongst nurses in two Ontario cities," Social Science & Medicine, Elsevier, vol. 155(C), pages 35-42.
    2. Elizabeth Quinlan & Susan Robertson & Ann-Marie Urban & Isobel M Findlay & Beth Bilson, 2020. "Ameliorating Workplace Harassment among Direct Caregivers in Canada’s Healthcare System: A Theatre-Based Intervention," Work, Employment & Society, British Sociological Association, vol. 34(4), pages 626-643, August.
    3. Devi Akella, 2016. "Workplace Bullying," SAGE Open, , vol. 6(1), pages 21582440166, February.

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