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Quality Certification, Performance and Size in Hotel Chains

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  • Jorge Pereira-Moliner
  • Juan José Tarí

Abstract

This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler.

Suggested Citation

  • Jorge Pereira-Moliner & Juan José Tarí, 2015. "Quality Certification, Performance and Size in Hotel Chains," Tourism Economics, , vol. 21(2), pages 307-324, April.
    • Handle: RePEc:sae:toueco:v:21:y:2015:i:2:p:307-324
    DOI: 10.5367/te.2013.0352
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    References listed on IDEAS

    as
    1. Sharma, Divesh S., 2005. "The association between ISO 9000 certification and financial performance," The International Journal of Accounting, Elsevier, vol. 40(2), pages 151-172.
    2. Nicolau, Juan Luis & Sellers, Ricardo, 2010. "The quality of quality awards: Diminishing information asymmetries in a hotel chain," Journal of Business Research, Elsevier, vol. 63(8), pages 832-839, August.
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    Cited by:

    1. Jabir Ali & Nadia Yusuf, 2021. "International Quality Certification and Business Performance of Indian Firms: Evidence from Enterprise Survey Data," Global Business Review, International Management Institute, vol. 22(6), pages 1459-1470, December.

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