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Digital Supply Chain and Business Performance: The Case of the Oil and Gas Industry

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  • Anis Jusoh
  • Rosman Mahmood
  • Zuriyati Ahmad
  • Ahmad Suffian Mohd Zahari

Abstract

A competitive global business competition requires a firm to formulate a competitive strategy in supply chain management. The transformation from manual to digital management is also necessary for the oil and gas industry. A digital supply chain is a management approach that uses technology to manage the flow of goods, information, and finance across the entire supply chain. This study attempts to evaluate the impact of the digital supply chain on business performance in the oil and gas industry. The study sample was 523 PETRONAS staff members who were involved in operating two main units, namely, a gas processing and oil refinery. The results of multiple regression analysis found that the digital supply chain significantly and positively influences firm performance across the three study samples, namely gas processing, oil refinery, and the overall sample. Technology-driven supply chain management has had a significant positive impact on every aspect of the supply chain. This can be observed in enhanced efficiency, improved visibility, time savings, and increased company competitiveness. Nonetheless, the influence of the digital supply chain is not absolute because other factors such as communication, competence, transparency, and training empirically affect the firm's performance. All of these factors are complementary to the effectiveness of digital supply chain implementation. In line with this, steps are being taken to optimize digital applications across all aspects of the supply chain, along with certain elements related to human capital, to create a unique resource capable of fostering competitive advantage and enhancing firm performance.

Suggested Citation

  • Anis Jusoh & Rosman Mahmood & Zuriyati Ahmad & Ahmad Suffian Mohd Zahari, 2024. "Digital Supply Chain and Business Performance: The Case of the Oil and Gas Industry," Information Management and Business Review, AMH International, vol. 16(3), pages 1133-1145.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:1133-1145
    DOI: 10.22610/imbr.v16i3(I)S.3998
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    References listed on IDEAS

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    1. Rui Bi & Robert Davidson & Booi Kam & Kosmas Smyrnios, 2013. "Developing Organizational Agility through IT and Supply Chain Capability," Journal of Global Information Management (JGIM), IGI Global, vol. 21(4), pages 38-55, October.
    2. Hansen, Mark H. & Morrow, J.L., Jr. & Batista, Juan C., 2002. "The Impact Of Trust On Cooperative Membership Retention, Performance, And Satisfaction: An Exploratory Study," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 5(01), pages 1-19.
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