IDEAS home Printed from https://ideas.repec.org/a/rfe/zbefri/v37y2019i1p235-258.html

Do high performance work systems enhance business performance? Examining the mediating influence of total quality management

Author

Listed:
  • Emilio Ruiz

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Jesús David Sánchez de Pablo

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Rosa M. Mu?oz

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

  • Isidro Pe?a

    (University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain)

Abstract

This paper analyses the effect of High-Performance Work Systems (HPWS) and Total Quality Management (TQM) on business performance. An extensive literature review made it possible to establish four hypotheses, along with a comprehensive path model of relationships tested by means of structural equation modelling (SEM) using the partial least squares (PLS) technique. The results show that HPWS positively influence business performance and TQM which, in return, directly improves business performance and mediates in the HPWS-business performance relationship. Upon considering these conclusions, we can, therefore, state that the integration of both human resource management and total quality management is a key strategy for a company.

Suggested Citation

  • Emilio Ruiz & Jesús David Sánchez de Pablo & Rosa M. Mu?oz & Isidro Pe?a, 2019. "Do high performance work systems enhance business performance? Examining the mediating influence of total quality management," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 37(1), pages 235-258.
    • Handle: RePEc:rfe:zbefri:v:37:y:2019:i:1:p:235-258
    as

    Download full text from publisher

    File URL: https://www.efri.uniri.hr/upload/Zbornik_1_2019/03-Ruiz%20et%20al-2019-1.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Safa Riaz, 2016. "High Performance Work Systems and Organizational Performance: An Empirical Study on Manufacturing and Service Organizations in Pakistan," Public Organization Review, Springer, vol. 16(4), pages 421-442, December.
    2. Mingqiong Zhang & David Fan & Cherrie Zhu, 2014. "High-Performance Work Systems, Corporate Social Performance and Employee Outcomes: Exploring the Missing Links," Journal of Business Ethics, Springer, vol. 120(3), pages 423-435, March.
    3. Rigdon, Edward E., 2016. "Choosing PLS path modeling as analytical method in European management research: A realist perspective," European Management Journal, Elsevier, vol. 34(6), pages 598-605.
    4. Ichniowski, Casey & Shaw, Kathryn & Prennushi, Giovanna, 1997. "The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines," American Economic Review, American Economic Association, vol. 87(3), pages 291-313, June.
    5. Zhixing Xiao & Ingmar Björkman, 2006. "High Commitment Work Systems in Chinese Organizations: A Preliminary Measure," Management and Organization Review, The International Association for Chinese Management Research, vol. 2(3), pages 403-422, November.
    6. Xiao, Zhixing & Björkman, Ingmar, 2006. "High Commitment Work Systems in Chinese Organizations: A Preliminary Measure," Management and Organization Review, Cambridge University Press, vol. 2(3), pages 403-422, November.
    7. Taylor, W. A. & Wright, G. H., 2003. "A longitudinal study of TQM implementation: factors influencing success and failure," Omega, Elsevier, vol. 31(2), pages 97-111, April.
    8. Karen Hopper Wruck & Michael C. Jensen, 1998. "The Two Key Principles Behind Effective TQM Programs," European Financial Management, European Financial Management Association, vol. 4(3), pages 401-423, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ahmed, Fawad & Zhao, Fuqiang & Uma Stra, Helen, 2025. "The paradox of dual orientation in human resource practices and its cross-level effect on innovation," Journal of Business Research, Elsevier, vol. 188(C).
    2. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    3. Barba-Aragón, María Isabel & Jiménez-Jiménez, Daniel, 2020. "HRM and radical innovation: A dual approach with exploration as a mediator," European Management Journal, Elsevier, vol. 38(5), pages 791-803.
    4. Chunling Zhu & Anqi Liu & Guoling Chen, 2018. "High performance work systems and corporate performance: the influence of entrepreneurial orientation and organizational learning," Frontiers of Business Research in China, Springer, vol. 12(1), pages 1-22, December.
    5. Majida Jrad, 2020. "How Hr Practices Affect Organizational Commitment And Organizational Citizenship Behavior," Entrepreneurship, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 8(2), pages 130-160.
    6. Hom, Peter W. & Xiao, Zhixing, 2011. "Embedding social networks: How guanxi ties reinforce Chinese employees’ retention," Organizational Behavior and Human Decision Processes, Elsevier, vol. 116(2), pages 188-202.
    7. Chao Ling & Fuangfa Amponstira, 2021. "Impact of High Commitment Human Resource Management Practices on Performance in Chinese SME," International Business Research, Canadian Center of Science and Education, vol. 14(11), pages 1-24, November.
    8. Saumyaranjan Sahoo & Satish Kumar & Debmalya Mukherjee & Sascha Kraus & Marina Dabić & Raj V. Mahto, 2025. "Internationalization via industry 4.0 technologies: application areas and future roadmap for international business," Management Review Quarterly, Springer, vol. 75(4), pages 3443-3470, December.
    9. Olga Blasco-Blasco & Pablo A. Pinto-Delacadena & Andrea Vinueza-Cabezas & Vicente Liern, 2025. "Crafting a competency-based questionnaire based on Fuzzy Delphi: a proposal for enhanced hiring process," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(4), pages 3245-3269, August.
    10. Gaitree Ramgolam & Needesh Ramphul & Hemant Chittoo, 2025. "Sustainable Human Resource Management—A Systematic Literature Review and Directions for Future Research," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(3), pages 11407-11444, September.
    11. Mingqiong Zhang & David Fan & Cherrie Zhu, 2014. "High-Performance Work Systems, Corporate Social Performance and Employee Outcomes: Exploring the Missing Links," Journal of Business Ethics, Springer, vol. 120(3), pages 423-435, March.
    12. M. Safdar Rehman, 2011. "Human Resource Practices and Job Performance in Pakistan, Analysis of a Hypothesized Model," Information Management and Business Review, AMH International, vol. 3(2), pages 78-90.
    13. Weiwei Huo & Xianmiao Li & Manyi Zheng & Yan Liu & Jinyi Yan, 2020. "Commitment to Human Resource Management of the Top Management Team for Green Creativity," Sustainability, MDPI, vol. 12(3), pages 1-16, January.
    14. Beckmann, Michael & Grunau, Philipp & Kretschmer, Tobias & Shvartsman, Elena, 2025. "Does High Involvement Management Drive Affective Commitment? Causal Tests on System Coherence and Complementarity," IZA Discussion Papers 18047, IZA Network @ LISER.
    15. David J. Cooper & Krista Saral & Marie Claire Villeval, 2021. "Why Join a Team?," Management Science, INFORMS, vol. 67(11), pages 6980-6997, November.
    16. Chiaki Moriguchi, 2005. "Did American Welfare Capitalists Breach Their Implicit Contracts during the Great Depression? Preliminary Findings from Company-Level Data," ILR Review, Cornell University, ILR School, vol. 59(1), pages 51-81, October.
    17. Jordi Brandts & David J. Cooper, 2005. "It's What You Say Not What You Pay," UFAE and IAE Working Papers 643.05, Unitat de Fonaments de l'Anàlisi Econòmica (UAB) and Institut d'Anàlisi Econòmica (CSIC).
    18. Baier-Fuentes, Hugo & Andrade-Valbuena, Nelson A. & Huertas Gonzalez-Serrano, Maria & Gaviria-Marin, Magaly, 2023. "Bricolage as an effective tool for the survival of owner-managed SMEs during crises," Journal of Business Research, Elsevier, vol. 157(C).
    19. Nick Zubanov & W.S. Siebert, 2009. "Management economics in a large UK retailer," CPB Discussion Paper 125, CPB Netherlands Bureau for Economic Policy Analysis.
    20. Sharon Novak & Scott Stern, 2009. "Complementarity Among Vertical Integration Decisions: Evidence from Automobile Product Development," Management Science, INFORMS, vol. 55(2), pages 311-332, February.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rfe:zbefri:v:37:y:2019:i:1:p:235-258. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Danijela Ujcic (email available below). General contact details of provider: https://edirc.repec.org/data/efrijhr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.