IDEAS home Printed from https://ideas.repec.org/a/bla/eufman/v4y1998i3p401-423.html
   My bibliography  Save this article

The Two Key Principles Behind Effective TQM Programs

Author

Listed:
  • Karen Hopper Wruck
  • Michael C. Jensen

Abstract

We analyse Total Quality Management (TQM) from an economic and organisational perspective. We find that TQM is a new organising technology that is science‐based, non‐hierarchical and non‐market‐oriented. It improves productivity by encouraging the use of science in decision‐making and discouraging counter‐productive defensive behaviour. It also encourages effective creation and use of specific knowledge throughout the organisation. Effective implementation of TQM generally requires major changes in all three components of the organisational rules of the game, namely systems for allocating decision rights, performance measurement systems, and reward and punishment systems.

Suggested Citation

  • Karen Hopper Wruck & Michael C. Jensen, 1998. "The Two Key Principles Behind Effective TQM Programs," European Financial Management, European Financial Management Association, vol. 4(3), pages 401-423, November.
    • Handle: RePEc:bla:eufman:v:4:y:1998:i:3:p:401-423
    DOI: 10.1111/1468-036X.00073
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/1468-036X.00073
    Download Restriction: no
    File URL: https://libkey.io/10.1111/1468-036X.00073?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Arumugam, V. & Antony, Jiju & Kumar, Maneesh, 2013. "Linking learning and knowledge creation to project success in Six Sigma projects: An empirical investigation," International Journal of Production Economics, Elsevier, vol. 141(1), pages 388-402.
    2. Emilio Ruiz & Jesús David Sánchez de Pablo & Rosa M. Mu?oz & Isidro Pe?a, 2019. "Do high performance work systems enhance business performance? Examining the mediating influence of total quality management," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 37(1), pages 235-258.
    3. George Deltas & Donna Ramirez Harrington & Madhu Khanna, 2021. "The impact of management systems on technical change: the adoption of pollution prevention techniques," Economic Change and Restructuring, Springer, vol. 54(1), pages 171-198, February.
    4. Feten Hamama, 2012. "Systemes De Controle Et Processus De Gestion Des Connaissances, Une Illustration Dans Le Secteur De L'Equipement Automobile," Post-Print hal-00691176, HAL.
    5. Bugdol Marek & Puciato Daniel, 2023. "Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality," International Journal of Contemporary Management, Sciendo, vol. 59(4), pages 1-17, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:eufman:v:4:y:1998:i:3:p:401-423. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://edirc.repec.org/data/efmaaea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.