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Analysing Intention And Action In Mobile Banking Services

Author

Listed:
  • Marta Perdigoto

    (ISEG School of Economics and Management)

  • Winnie Picoto

    (ISEG School of Economics and Management)

Abstract

Technological advances at the level of mobile devices are transforming the world. Banking users are able to conduct banking services at any place, and at any time, with m-banking. The purpose of this research is to analyse intention and action in m-banking services. A research model was developed and PLS was used to test the causalities in the proposed model. Our proposal extends the existing models with an assessment of the actual usage of m-banking and of how behavioural intention translates into action. This study found that the main determinants of behavioural intention for m-banking are social influence and relative advantage. Furthermore, perceived risk, lack of information and usage barriers have a negative effect on m-banking behavioural intention. Perceived risks, e-banking use, and behaviour intention are found to be significant antecedents of m-banking use. Gender has a positive and significant influence on m-banking usage, but not on the construction of behavioural intention. Classification- JEL:

Suggested Citation

  • Marta Perdigoto & Winnie Picoto, 2012. "Analysing Intention And Action In Mobile Banking Services," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(2), pages 133-152.
    • Handle: RePEc:pjm:journl:v:xvii:y:2012:i:2:p:133-152
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    File URL: https://ejms.iseg.ulisboa.pt/files/9.PJMS.Vol17.Issue2_Analysing_intention_and_action_in_mobile_banking_services.pdf
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    References listed on IDEAS

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    Cited by:

    1. Vuong, Bui Nhat, 2020. "An Empirical Analysis of Mobile Banking Adoption in Vietnam," OSF Preprints 94zxp, Center for Open Science.
    2. Vuong, Bui Nhat & Hieu, Vo Thi & Trang, Ngo Thi Thuy, 2019. "An empirical analysis of mobile banking adoption in Vietnam," OSF Preprints 6dzyq, Center for Open Science.

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