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Evaluacion De Las Oportunidades De Mejoramiento De La Logistica Directa De Emergencia

Author

Listed:
  • MARCOS SINGER

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

  • PATRICIO DONOSO

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

  • NATALIA JADUE

    (Escuela de Administración, Pontificia Universidad Católica de Chile)

Abstract

Ambulances services, taxis, pizza delivery and vehicle tows have in common a sub-process of gathering the requests, usually by call-centers, and a sub-process of execution, consisting on dispatching a vehicle to the site. In this article we model those services in an integrated way, identifying key performance indicators for the manager and the client, and the tradeoffs among those indices. We analyze the performance of Unidad Coronaria Móvil, the firm that pioneered the private ambulance services in Chile. We evaluate the main opportunities for improvement, including the reduction of lead-times, fleet enlargements and the optimization of the bases coverage.

Suggested Citation

  • Marcos Singer & Patricio Donoso & Natalia Jadue, 2004. "Evaluacion De Las Oportunidades De Mejoramiento De La Logistica Directa De Emergencia," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 7(2), pages 179-209.
    • Handle: RePEc:pch:abante:v:7:y:2004:i:2:p:179-209
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    File URL: http://www.abante.cl/files/ABT/Contenidos/Vol-7-N2/Singer.pdf
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    References listed on IDEAS

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    More about this item

    Keywords

    Logistics; Queues; Ambulances; Fleet; Chile;
    All these keywords.

    JEL classification:

    • I10 - Health, Education, and Welfare - - Health - - - General
    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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