IDEAS home Printed from https://ideas.repec.org/a/mth/ber888/v9y2019i3p70-86.html
   My bibliography  Save this article

The Impact of Medical Tourist Relationship Management Dimensions on Innovation Capabilities

Author

Listed:
  • Fayez Shriedeh

Abstract

This study investigates the one-to-one effect of medical tourist relationship management on innovation capabilities. This study employed regression analysis to test the research hypotheses in a sample of 306 medical tourists in Amman, Jordan. The findings indicate that long- term relationship and joint problem solving have positive impacts on all types of innovation. Knowledge management and customer involvement have positive influences on the product, process, service, and marketing innovations. Technology-based CRM has positive impacts on product, service, and process innovation. Finally, this paper discusses practical implications and future study directions.

Suggested Citation

  • Fayez Shriedeh, 2019. "The Impact of Medical Tourist Relationship Management Dimensions on Innovation Capabilities," Business and Economic Research, Macrothink Institute, vol. 9(3), pages 70-86, September.
    • Handle: RePEc:mth:ber888:v:9:y:2019:i:3:p:70-86
    as

    Download full text from publisher

    File URL: http://www.macrothink.org/journal/index.php/ber/article/view/14955/11899
    Download Restriction: no
    File URL: http://www.macrothink.org/journal/index.php/ber/article/view/14955
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Van de Ven, Andrew R., 1986. "Central Problems in the Management of Innovation," Agricultural Research Policy Seminar 139708, University of Minnesota Extension.
    2. Andrew H. Van de Ven, 1986. "Central Problems in the Management of Innovation," Management Science, INFORMS, vol. 32(5), pages 590-607, May.
    3. Fayez Bassam Shriedeh & Noor Hasmini Abd. Ghani, 2016. "Innovation`s effect on brand equity: Insights from medical tourists," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 6(8), pages 176-184, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liu, Zhiqiang & Yan, Miao & Fan, Youqing & Chen, Liling, 2021. "Ascribed or achieved? The role of birth order on innovative behaviour in the workplace," Journal of Business Research, Elsevier, vol. 134(C), pages 480-492.
    2. Cécile Fonrouge & Cécile Ayerbe, 2005. "Les transitions entre innovations : études de cas et proposition d'une grille d'interprétation," Post-Print halshs-00696111, HAL.
    3. Anil K. Gupta & Paul E. Tesluk & M. Susan Taylor, 2007. "Innovation At and Across Multiple Levels of Analysis," Organization Science, INFORMS, vol. 18(6), pages 885-897, December.
    4. Brigitte Charles-Pauvers & Nathalie Schieb-Bienfait & Caroline Urbain, 2004. "La compétence du créateur d’entreprise innovante : quelles interrogations?," Post-Print hal-01416605, HAL.
    5. Simona Alfiero & Laura Broccardo & Massimo Cane & Alfredo Esposito, 2018. "High Performance Through Innovation Process Management in SMEs. Evidence from the Italian wine sector," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(3), pages 87-110.
    6. Yoshida, Masayuki & James, Jeffrey D. & Cronin, J. Joseph, 2013. "Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior," Sport Management Review, Elsevier, vol. 16(1), pages 68-84.
    7. Tanja Lepistö & Tiina Mäkitalo-Keinonen & Tiina Valjakka, 0. "Opportunity recognition in a hub-governed network – insights from garage services," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-24.
    8. Panourgias, Nikiforos S. & Nandhakumar, Joe & Scarbrough, Harry, 2014. "Entanglements of creative agency and digital technology: A sociomaterial study of computer game development," Technological Forecasting and Social Change, Elsevier, vol. 83(C), pages 111-126.
    9. Gopesh Anand & John Gray & Enno Siemsen, 2012. "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science, INFORMS, vol. 23(6), pages 1700-1716, December.
    10. Ma Asunción Esteso-Blasco & María Gil-Marqués & Juan Sapena, 2021. "Leadership in Economy of Communion Companies. Contribution to the Common Good through Innovation," Humanistic Management Journal, Springer, vol. 6(1), pages 77-101, April.
    11. Céline Bérard & Christelle Bruyere & Séverine Saleilles, 2015. "Sustainability-driven and high-growth SMEs: A paradox approach [Las PYME de sostenibilidad impulsada y el alto crecimiento: Un enfoque por las paradojas]," Post-Print halshs-01354704, HAL.
    12. Birkinshaw, Julian & Ridderstråle, Jonas, 1999. "Fighting the corporate immune system: a process study of subsidiary initiatives in multinational corporations," International Business Review, Elsevier, vol. 8(2), pages 149-180, April.
    13. Luoma, Jukka, 2016. "Model-based organizational decision making: A behavioral lens," European Journal of Operational Research, Elsevier, vol. 249(3), pages 816-826.
    14. Sophie Hooge & Milena Klasing Chen & Dominique Laousse, 2019. "Managing the emergence of concepts in fuzzy front end: a framework of strategic performance and emerging process of innovation briefs," Post-Print hal-02167857, HAL.
    15. Watson, Rosina & Wilson, Hugh N. & Macdonald, Emma K., 2020. "Business-nonprofit engagement in sustainability-oriented innovation: What works for whom and why?," Journal of Business Research, Elsevier, vol. 119(C), pages 87-98.
    16. Williams, Christopher & van Triest, Sander, 2009. "The impact of corporate and national cultures on decentralization in multinational corporations," International Business Review, Elsevier, vol. 18(2), pages 156-167, April.
    17. Noura Zaghmouri, 2021. "Les technologies de l’information et de la communication,facteurs clés de la mise en œuvre du lean healthcare," Post-Print hal-03437854, HAL.
    18. Brion, Sébastien & Mothe, Caroline & Sabatier, Mareva, 2007. "What impacts more on innovation : Organizational context or individual competences ?," MPRA Paper 10595, University Library of Munich, Germany.
    19. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    20. Jol Stoffers & Beatrice van der Heijden & Ilse Schrijver, 2019. "Towards a Sustainable Model of Innovative Work Behaviors’ Enhancement: The Mediating Role of Employability," Sustainability, MDPI, vol. 12(1), pages 1-25, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mth:ber888:v:9:y:2019:i:3:p:70-86. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Technical Support Office The email address of this maintainer does not seem to be valid anymore. Please ask Technical Support Office to update the entry or send us the correct address (email available below). General contact details of provider: http://www.macrothink.org/journal/index.php/ber .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.