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The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis

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  • Sergio Román

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  • Pedro Cuestas

    ()

Abstract

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Suggested Citation

  • Sergio Román & Pedro Cuestas, 2008. "The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis," Journal of Business Ethics, Springer, vol. 83(4), pages 641-656, December.
  • Handle: RePEc:kap:jbuset:v:83:y:2008:i:4:p:641-656
    DOI: 10.1007/s10551-007-9645-4
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    References listed on IDEAS

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    1. Lee, Khai Sheang & Tan, Soo Jiuan, 2003. "E-retailing versus physical retailing: A theoretical model and empirical test of consumer choice," Journal of Business Research, Elsevier, vol. 56(11), pages 877-885, November.
    2. Bette Stead & Jackie Gilbert, 2001. "Ethical Issues in Electronic Commerce," Journal of Business Ethics, Springer, vol. 34(2), pages 75-85, November.
    3. Jarvis, Cheryl Burke & MacKenzie, Scott B & Podsakoff, Philip M, 2003. " A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research," Journal of Consumer Research, Oxford University Press, vol. 30(2), pages 199-218, September.
    4. Laurence Ashworth & Clinton Free, 2006. "Marketing Dataveillance and Digital Privacy: Using Theories of Justice to Understand Consumers’ Online Privacy Concerns," Journal of Business Ethics, Springer, vol. 67(2), pages 107-123, August.
    5. Avner Ben-Ner & Louis Putterman, "undated". "Trust in the New Economy," Working Papers 1102, Human Resources and Labor Studies, University of Minnesota (Twin Cities Campus).
    6. Belch, Michael A. & Krentler, Kathleen A. & Willis-Flurry, Laura A., 2005. "Teen internet mavens: influence in family decision making," Journal of Business Research, Elsevier, vol. 58(5), pages 569-575, May.
    7. Lee, Boon-Chye & Ang, Lawrence & Dubelaar, Chris, 2005. "Lemons on the Web: A signalling approach to the problem of trust in Internet commerce," Journal of Economic Psychology, Elsevier, vol. 26(5), pages 607-623, October.
    8. N. Sheth, Jagdish & Parvatiyar, Atul, 1995. "Relationship marketing," International Business Review, Elsevier, vol. 4(4), pages 391-396.
    9. Keen, Cherie & Wetzels, Martin & de Ruyter, Ko & Feinberg, Richard, 2004. "E-tailers versus retailers: Which factors determine consumer preferences," Journal of Business Research, Elsevier, vol. 57(7), pages 685-695, July.
    10. Marc Le Menestrel & Mark Hunter & Henri Claude de Bettignies, 2001. "Internet e-ethics in confrontation with an activists' agenda: Yahoo! on trial," Economics Working Papers 577, Department of Economics and Business, Universitat Pompeu Fabra.
    11. Ferber, Robert, 1977. " Research by Convenience," Journal of Consumer Research, Oxford University Press, vol. 4(1), pages 57-58, June.
    12. Bauer, Hans H. & Falk, Tomas & Hammerschmidt, Maik, 2006. "eTransQual: A transaction process-based approach for capturing service quality in online shopping," Journal of Business Research, Elsevier, vol. 59(7), pages 866-875, July.
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    Citations

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    Cited by:

    1. repec:eee:joreco:v:35:y:2017:i:c:p:84-90 is not listed on IDEAS
    2. Agnieszka Izabela Baruk, 2012. "The level of retailers' ethics in the context of customers' perception (Poziom etyki handlowcow w kontekscie ich postrzegania przez nabywcow finalnych)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 10(35), pages 67-84.
    3. Caroline Lancelot Miltgen, 2011. "Vie privée et marketing," Post-Print hal-01117023, HAL.
    4. repec:eee:joinma:v:35:y:2016:i:c:p:16-26 is not listed on IDEAS
    5. repec:ksp:journ4:v:4:y:2017:i:2:p:181-192 is not listed on IDEAS
    6. Kirsten Martin, 2016. "Understanding Privacy Online: Development of a Social Contract Approach to Privacy," Journal of Business Ethics, Springer, vol. 137(3), pages 551-569, September.
    7. Isabel Riquelme & Sergio Román, 2014. "The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts," Journal of Business Ethics, Springer, vol. 119(3), pages 405-422, February.

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