Public Sector Organizational Failure: A Study of Collective Denial in the UK National Health Service
Author
Abstract
Suggested Citation
DOI: 10.1007/s10551-020-04517-1
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
- Rhys Andrews & George A. Boyne & Gareth Enticott, 2006. "Performance failure in the public sector," Public Management Review, Taylor & Francis Journals, vol. 8(2), pages 273-296, June.
- Dennis Balch & Robert Armstrong, 2010. "Ethical Marginality: The Icarus Syndrome and Banality of Wrongdoing," Journal of Business Ethics, Springer, vol. 92(2), pages 291-303, March.
- Abhijeet K. Vadera & Michael G. Pratt, 2013. "Love, Hate, Ambivalence, or Indifference? A Conceptual Examination of Workplace Crimes and Organizational Identification," Organization Science, INFORMS, vol. 24(1), pages 172-188, February.
- Andrew D. Brown, 2000. "Making Sense of Inquiry Sensemaking," Journal of Management Studies, Wiley Blackwell, vol. 37(1), pages 1-1, January.
- Joseph McManus, 2018. "Hubris and Unethical Decision Making: The Tragedy of the Uncommon," Journal of Business Ethics, Springer, vol. 149(1), pages 169-185, April.
- Dean A. Shepherd & Melissa S. Cardon, 2009. "Negative Emotional Reactions to Project Failure and the Self‐Compassion to Learn from the Experience," Journal of Management Studies, Wiley Blackwell, vol. 46(6), pages 923-949, September.
- Rachael Pope, 2017. "The NHS: Sticking Fingers in Its Ears, Humming Loudly," Journal of Business Ethics, Springer, vol. 145(3), pages 577-598, October.
- Carolyn Dunn & Michelle Eble, 2015. "Giving Voice to the Silenced: Using Critical Discourse Analysis to Inform Crisis Communication Theory," Journal of Business Ethics, Springer, vol. 132(4), pages 717-735, December.
- Linn Van Dyne & Soon Ang & Isabel C. Botero, 2003. "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1359-1392, September.
- Dixon-Woods, Mary & Yeung, Karen & Bosk, Charles L., 2011. "Why is UK medicine no longer a self-regulating profession? The role of scandals involving “bad apple” doctors," Social Science & Medicine, Elsevier, vol. 73(10), pages 1452-1459.
- Kieran Walshe & Gill Harvey & Paula Hyde & Naresh Pandit, 2004. "Organizational Failure and Turnaround: Lessons for Public Services from the For-Profit Sector," Public Money & Management, Taylor & Francis Journals, vol. 24(4), pages 201-208, August.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Tom Entwistle & Heike Doering, 2024. "Amoral Management and the Normalisation of Deviance: The Case of Stafford Hospital," Journal of Business Ethics, Springer, vol. 190(3), pages 723-738, March.
- Sophie Hales & Melissa Tyler, 2022. "Heroism and/as injurious speech: Recognition, precarity, and inequality in health and social care work," Gender, Work and Organization, Wiley Blackwell, vol. 29(4), pages 1199-1218, July.
- Sarah Brooks & John Richmond & John Blenkinsopp, 2023. "Applying a Lens of Temporality to Better Understand Voice About Unethical Behaviour," Journal of Business Ethics, Springer, vol. 188(4), pages 681-692, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- James R. Detert & Linda K. Treviño, 2010. "Speaking Up to Higher-Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice," Organization Science, INFORMS, vol. 21(1), pages 249-270, February.
- Florian M. Artinger & Sabrina Artinger & Gerd Gigerenzer, 2019. "C. Y. A.: frequency and causes of defensive decisions in public administration," Business Research, Springer;German Academic Association for Business Research, vol. 12(1), pages 9-25, April.
- Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
- Ki-Seoung Lee & Yoon-Seo Kim & Hyoung-Chul Shin, 2023. "Effect of Hotel Employees’ Organizational Politics Perception on Organizational Silence, Organizational Cynicism, and Innovation Resistance," Sustainability, MDPI, vol. 15(5), pages 1-12, March.
- Chin-Yi Shu & Nguyen Thi Nhu Quynh, 2015. "Guan-Xi, Loyalty, Contribution And ‘Speak-Up Behavior: The Role of Leader-Member Exchange (LMX) as Mediator and Political Skill as Moderator," Eurasian Journal of Business and Management, Eurasian Publications, vol. 3(2), pages 54-73.
- Muhammad Umer Azeem & Inam Ul Haq & Dirk Clercq & Cong Liu, 2024. "Why and When Do Employees Feel Guilty About Observing Supervisor Ostracism? The Critical Roles of Observers’ Silence Behavior and Leader–Member Exchange Quality," Journal of Business Ethics, Springer, vol. 194(2), pages 317-334, October.
- Anastasia Cheliatsidou & Nikolaos Sariannidis & Alexandros Garefalakis & Ioannis Passas & Konstantinos Spinthiropoulos, 2023. "Exploring Attitudes towards Whistleblowing in Relation to Sustainable Municipalities," Administrative Sciences, MDPI, vol. 13(9), pages 1-16, September.
- Şebnem Yazıcı & Mustafa Özgenel & Mehmet Hilmi Koç & Fatih Baydar, 2022. "The Mediator Role of Employee Voice in the Effect of Agile Leadership on Teachers’ Affective Occupational Commitment," SAGE Open, , vol. 12(3), pages 21582440221, August.
- Asma Nisar & Tahira Hassan Butt & Ghulam Abid & Saira Farooqi & Tehmina Fiaz Qazi, 2020. "Impact of grit on voice behavior: mediating role of organizational commitment," Future Business Journal, Springer, vol. 6(1), pages 1-9, December.
- Bilal Khalid & Rimsha Iqbal & Syed Danial Hashmi, 2020. "Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance," Future Business Journal, Springer, vol. 6(1), pages 1-10, December.
- Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
- Shihong Cao & Hong Zhang & Qi Chen, 2024. "Leader Fault Tolerance and Employees’ Green Silent Behavior: The Mediating Role of Psychological Ownership and Moral Disengagement," Sustainability, MDPI, vol. 16(15), pages 1-17, July.
- Paraskevi Boufounou & Kallirroi Avdi, 2016. "Financial Crisis, Organizational Behavior and Organizational Silence in the Public Sector: A Case Study for Greece," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 66(1-2), pages 46-78, January-J.
- Jimmy Donaghey & Niall Cullinane & Tony Dundon & Adrian Wilkinson, 2011. "Reconceptualising employee silence," Work, Employment & Society, British Sociological Association, vol. 25(1), pages 51-67, March.
- María del Carmen Triana & Toyah L. Miller & Tiffany M. Trzebiatowski, 2014. "The Double-Edged Nature of Board Gender Diversity: Diversity, Firm Performance, and the Power of Women Directors as Predictors of Strategic Change," Organization Science, INFORMS, vol. 25(2), pages 609-632, April.
- Min (Maggie) Wan & Yejun Zhang & Mingze Li, 2023. "Do narcissistic employees remain silent? Examining the moderating roles of supervisor narcissism and traditionality in China," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 715-739, April.
- Özen Kutanis Rana & Ardiç Kadir & Uslu Osman & Karakiraz Ahmet, 2014. "Emotional Intelligence, Fear Based Silence And Trust To Manager: A Case Study," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 10(2), pages 133-142, December.
- Erik Bijleveld & Joost Baalbergen, 2017. "Prenatal exposure to testosterone (2D:4D) and social hierarchy together predict voice behavior in bankers," PLOS ONE, Public Library of Science, vol. 12(6), pages 1-13, June.
- Travis, Dnika J. & Gomez, Rebecca J. & Mor Barak, Michàlle E., 2011. "Speaking up and stepping back: Examining the link between employee voice and job neglect," Children and Youth Services Review, Elsevier, vol. 33(10), pages 1831-1841, October.
- Jason Foster & Bob Barnetson & Jared Matsunaga-Turnbull, 2018. "Fear Factory: Retaliation and Rights Claiming in Alberta, Canada," SAGE Open, , vol. 8(2), pages 21582440187, June.
More about this item
Keywords
Public sector; Organizational failure; Denial; Collective denial; Silence; Narrative; Hubris; UK NHS;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jbuset:v:172:y:2021:i:4:d:10.1007_s10551-020-04517-1. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.