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Organizational Failure and Turnaround: Lessons for Public Services from the For-Profit Sector

Author

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  • Kieran Walshe
  • Gill Harvey
  • Paula Hyde
  • Naresh Pandit

Abstract

As the performance of public services is increasingly scrutinized, it is now commonplace for some schools, hospitals, local authorities and other public organizations to be deemed ‘failing’ and for attempts to be made at creating a turnaround in their performance. This article explores the literature on failure and turnaround in for-profit organizations, presents a number of models or frameworks for describing and categorizing failure and turnaround, and examines the relevance and transferability of theoretical and empirical studies in the for-profit sector to the emerging field of failure and turnaround in public services.

Suggested Citation

  • Kieran Walshe & Gill Harvey & Paula Hyde & Naresh Pandit, 2004. "Organizational Failure and Turnaround: Lessons for Public Services from the For-Profit Sector," Public Money & Management, Taylor & Francis Journals, vol. 24(4), pages 201-208, August.
    • Handle: RePEc:taf:pubmmg:v:24:y:2004:i:4:p:201-208
    DOI: 10.1111/j.1467-9302.2004.00421.x
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    Cited by:

    1. Ferrè, Francesca & Cuccurullo, Corrado & Lega, Federico, 2012. "The challenge and the future of health care turnaround plans: Evidence from the Italian experience," Health Policy, Elsevier, vol. 106(1), pages 3-9.
    2. Itai Beeri, 2009. "The measurement of turnaround management strategies in local authorities," Public Money & Management, Taylor & Francis Journals, vol. 29(2), pages 131-136, March.
    3. Pearce II, John A. & Robbins, D. Keith, 2008. "Strategic transformation as the essential last step in the process of business turnaround," Business Horizons, Elsevier, vol. 51(2), pages 121-130.
    4. Alexandre Pavan Torres & Emílio Araujo Menezes & Fernando A. Ribeiro Serra & Manuel Portugal Ferreira, 2010. "The Decline of Large Brazilian Companies," Working Papers 57, globADVANTAGE, Polytechnic Institute of Leiria.
    5. Rhys Andrews, 2007. "Civic Culture and Public Service Failure: An Empirical Exploration," Urban Studies, Urban Studies Journal Limited, vol. 44(4), pages 845-863, April.
    6. Graham Smith, 2009. "Citizen oversight of independent police services: Bifurcated accountability, regulation creep, and lesson learning," Regulation & Governance, John Wiley & Sons, vol. 3(4), pages 421-441, December.
    7. Yaniv Reingewertz & Itai Beeri, 2018. "How effective is central enforcement? Evidence from convened committees in failing local authorities," Environment and Planning C, , vol. 36(2), pages 357-380, March.
    8. Jane Hendy & Danielle A. Tucker, 2021. "Public Sector Organizational Failure: A Study of Collective Denial in the UK National Health Service," Journal of Business Ethics, Springer, vol. 172(4), pages 691-706, September.

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