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Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees

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  • Rajesh Srivastava
  • Thomas Tang

Abstract

In this study, we develop a new theoretical framework of Coping Intelligence (CI) which examines relationships between coping strategies and organizational commitment among boundary spanning employees. We collected data from 452 boundary spanning salespeople using multiple sources. Results demonstrate that a formative model of Coping Intelligence (CI) is superior to a reflective model and that problem-focused coping contributes to CI which, in turn, is related to affective and normative commitment. Further, our more parsimonious formative model illustrates that positive problem-focused coping and negative emotion-focused coping contribute to both affective and normative commitment. After controlling for gender and salespeople’s commission (from company’s personnel record) in separate analyses, results remain significant. We provide additional insights: Females are likely to use emotion-focused coping than males, but gender is not related to organizational commitment. Salespeople’s commission is positively related to both affective and normative commitment but unrelated to coping strategies. We shed new lights on boundary spanning employees’ Coping Intelligence and organizational commitment and offer theoretical, empirical, and practical implications to coping strategies and business ethics. Copyright Springer Science+Business Media Dordrecht 2015

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  • Rajesh Srivastava & Thomas Tang, 2015. "Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees," Journal of Business Ethics, Springer, vol. 130(3), pages 525-542, September.
    • Handle: RePEc:kap:jbuset:v:130:y:2015:i:3:p:525-542
    DOI: 10.1007/s10551-014-2234-4
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    References listed on IDEAS

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    8. Thomas Tang, 2010. "From Increasing Gas Efficiency to Enhancing Creativity: It Pays to Go Green," Journal of Business Ethics, Springer, vol. 94(2), pages 149-155, June.
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    10. Elisaveta Sardžoska & Thomas Tang, 2012. "Work-Related Behavioral Intentions in Macedonia: Coping Strategies, Work Environment, Love of Money, Job Satisfaction, and Demographic Variables," Journal of Business Ethics, Springer, vol. 108(3), pages 373-391, July.
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    Cited by:

    1. Wan Jiang & Qinxuan Gu & Thomas Li-Ping Tang, 2019. "Do Victims of Supervisor Bullying Suffer from Poor Creativity? Social Cognitive and Social Comparison Perspectives," Journal of Business Ethics, Springer, vol. 157(3), pages 865-884, July.
    2. Smita Prashant Chattopadhyay & Madhuchhanda Das Aundhe, 2021. "Vendor boundary spanning in Indian Information Technology (IT) companies," Asia Pacific Journal of Management, Springer, vol. 38(3), pages 1139-1177, September.
    3. Thomas Li-Ping Tang & Toto Sutarso & Mahfooz A. Ansari & Vivien Kim Geok Lim & Thompson Sian Hin Teo & Fernando Arias-Galicia & Ilya E. Garber & Randy Ki-Kwan Chiu & Brigitte Charles-Pauvers & Roberto, 2018. "Monetary Intelligence and Behavioral Economics Across 32 Cultures: Good Apples Enjoy Good Quality of Life in Good Barrels," Journal of Business Ethics, Springer, vol. 148(4), pages 893-917, April.
    4. Rodrigo, L & Pérez-Arechaederra, D & Palacios, M & Romero, J, 2022. "Organisational commitment in the digital social innovation context: does qualitative comparative analysis add information to linear regression?," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    5. Suharto & Suyanto & Nedi Hendri, 2019. "The Impact of Organizational Commitment on Job Performance," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 189-206.
    6. Charn P. McAllister & Pamela L. Perrewé, 2018. "About to Burst: How State Self-Regulation Affects the Enactment of Bullying Behaviors," Journal of Business Ethics, Springer, vol. 153(3), pages 877-888, December.
    7. Amin, Mohammad Sakif & Arndt, Aaron D. & Tanner, Emily C., 2023. "Impact of stereotype threat on sales anxiety," Journal of Business Research, Elsevier, vol. 154(C).

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