The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation
Moral stress is an increasingly significant concept in business ethics and the workplace environment. This study compares the impact of moral stress with other job stressors on three important employee variables—fatigue, job satisfaction, and turnover intentions—by utilizing survey data from 305 customer-contact employees of a financial institution’s call center. Statistical analysis on the interaction of moral stress and the three employee variables was performed while controlling for other types of job stress as well as demographic variables. The results reveal that even after including the control variables in the statistical models, moral stress remains a statistically significant predictor of increased employee fatigue, decreased job satisfaction, and increased turnover intentions. Implications for future research and for organizations are discussed. Copyright Springer Science+Business Media B.V. 2012
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- David Coldwell & Jon Billsberry & Nathalie Meurs & Philip Marsh, 2008. "The Effects of Person–Organization Ethical Fit on Employee Attraction and Retention: Towards a Testable Explanatory Model," Journal of Business Ethics, Springer, vol. 78(4), pages 611-622, April.
- Maureen Ambrose & Anke Arnaud & Marshall Schminke, 2008. "Individual Moral Development and Ethical Climate: The Influence of Personâ€“Organization Fit on Job Attitudes," Journal of Business Ethics, Springer, vol. 77(3), pages 323-333, February.
- Boles, James S. & Babin, Barry J., 1996. "On the front lines: Stress, conflict, and the customer service provider," Journal of Business Research, Elsevier, vol. 37(1), pages 41-50, September.
- Ulrich, Connie & O'Donnell, Patricia & Taylor, Carol & Farrar, Adrienne & Danis, Marion & Grady, Christine, 2007. "Ethical climate, ethics stress, and the job satisfaction of nurses and social workers in the United States," Social Science & Medicine, Elsevier, vol. 65(8), pages 1708-1719, October.
- Craig VanSandt & Jon Shepard & Stephen Zappe, 2006. "An Examination of the Relationship Between Ethical Work Climate and Moral Awareness," Journal of Business Ethics, Springer, vol. 68(4), pages 409-432, November.
- Linda Thorne, 2010. "The Association Between Ethical Conflict and Adverse Outcomes," Journal of Business Ethics, Springer, vol. 92(2), pages 269-276, March.
- Johnson, Richard A. & Neelankavil, James P. & Jadhav, Arvind, 1986. "Developing the executive resource," Business Horizons, Elsevier, vol. 29(6), pages 29-33.
- Jay Mulki & Jorge Jaramillo & William Locander, 2008. "Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory," Journal of Business Ethics, Springer, vol. 78(4), pages 559-574, April.
- Ross, William T. & Robertson, Diana C., 2000. "Lying: The Impact of Decision Context," Business Ethics Quarterly, Cambridge University Press, vol. 10(02), pages 409-440, April.
- Hosmer, Larue Tone, 2000. "It’s Time for Empirical Research in Business Ethics," Business Ethics Quarterly, Cambridge University Press, vol. 10(01), pages 233-242, January.
- Kathie Pelletier & Michelle Bligh, 2008. "The Aftermath of Organizational Corruption: Employee Attributions and Emotional Reactions," Journal of Business Ethics, Springer, vol. 80(4), pages 823-844, July.
When requesting a correction, please mention this item's handle: RePEc:kap:jbuset:v:110:y:2012:i:3:p:377-391. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Sonal Shukla)or (Rebekah McClure)
If references are entirely missing, you can add them using this form.