IDEAS home Printed from https://ideas.repec.org/a/kap/asiapa/v40y2023i4d10.1007_s10490-022-09833-w.html
   My bibliography  Save this article

Workplace ostracism and family social support: a moderated mediation model of personal reputation

Author

Listed:
  • Haina Zhang

    (University of Aberdeen)

  • Ziwei Yang

    (Henan University of Economics and Law)

  • Ho Kwong Kwan

    (China Europe International Business School (CEIBS))

  • Fangjian Wu

    (China Europe International Business School (CEIBS))

Abstract

Work and family are important life domains. This study investigates the relationship between employees’ perceptions of workplace ostracism and their provision of family social support. Integrating social impact theory and self-verification theory, the study provides a novel theoretical framework for examining the influence of workplace ostracism on employees’ provision of family social support. Using a moderated mediation model, it reveals the mediating role of personal reputation and the moderating roles of job social support and perceived organizational support. The results of two three-wave surveys of married employees and their spouses in China demonstrate that the negative relationship between exposure to workplace ostracism and an employee’s provision of family social support is mediated by the employee’s personal reputation. In addition, job social support and perceived organizational support weaken the relationship between personal reputation and family social support and the mediating effect of personal reputation on the relationship between workplace ostracism and family social support. The theoretical and managerial implications of this study for human resource management are discussed.

Suggested Citation

  • Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    • Handle: RePEc:kap:asiapa:v:40:y:2023:i:4:d:10.1007_s10490-022-09833-w
    DOI: 10.1007/s10490-022-09833-w
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10490-022-09833-w
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10490-022-09833-w?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    2. Long-Zeng Wu & Ho Kwong Kwan & Li-Qun Wei & Jun Liu, 2013. "Ingratiation in the Workplace: The Role of Subordinate and Supervisor Political Skill," Journal of Management Studies, Wiley Blackwell, vol. 50(6), pages 991-1017, September.
    3. Ziwei Yang & Haina Zhang & Ho Kwong Kwan & Shouming Chen, 2018. "Crossover Effects of Servant Leadership and Job Social Support on Employee Spouses: The Mediating Role of Employee Organization-Based Self-Esteem," Journal of Business Ethics, Springer, vol. 147(3), pages 595-604, February.
    4. Yina Mao & Yan Liu & Chunyan Jiang & Iris D. Zhang, 2018. "Why am I ostracized and how would I react? — A review of workplace ostracism research," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 745-767, September.
    5. Yijiao Ye & Hong Zhu & Yuanyi Chen & Ho Kwong Kwan & Yijing Lyu, 2021. "Family ostracism and proactive customer service performance: An explanation from conservation of resources theory," Asia Pacific Journal of Management, Springer, vol. 38(2), pages 645-667, June.
    6. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
    7. Kristin L. Scott & Thomas J. Zagenczyk & Michaéla Schippers & Russell L. Purvis & Kevin S. Cruz, 2014. "Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support," Journal of Management Studies, Wiley Blackwell, vol. 51(8), pages 1235-1256, December.
    8. Jane O'Reilly & Sandra L. Robinson & Jennifer L. Berdahl & Sara Banki, 2015. "Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work," Organization Science, INFORMS, vol. 26(3), pages 774-793, June.
    9. Zhen Wang & Haoying Xu, 2019. "When and for Whom Ethical Leadership is More Effective in Eliciting Work Meaningfulness and Positive Attitudes: The Moderating Roles of Core Self-Evaluation and Perceived Organizational Support," Journal of Business Ethics, Springer, vol. 156(4), pages 919-940, June.
    10. Shantz, Amanda & Booth, Jonathan E., 2014. "Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations," LSE Research Online Documents on Economics 65956, London School of Economics and Political Science, LSE Library.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Breidenthal, Amy P. & Liu, Dong & Bai, Yuntao & Mao, Yina, 2020. "The dark side of creativity: Coworker envy and ostracism as a response to employee creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 161(C), pages 242-254.
    2. Yejun Zhang & Mark C. Bolino & Kui Yin, 2023. "The Interactive Effect of Perceived Overqualification and Peer Overqualification on Peer Ostracism and Work Meaningfulness," Journal of Business Ethics, Springer, vol. 182(3), pages 699-716, January.
    3. Yijing Lyu & Hong Zhu, 2019. "The Predictive Effects of Workplace Ostracism on Employee Attitudes: A Job Embeddedness Perspective," Journal of Business Ethics, Springer, vol. 158(4), pages 1083-1095, September.
    4. Neelam Kaushal & Neeraj Kaushik & Brijesh Sivathanu, 2021. "Workplace ostracism in various organizations: a systematic review and bibliometric analysis," Management Review Quarterly, Springer, vol. 71(4), pages 783-818, October.
    5. Lance Ferris, D. & Fatimah, Shereen & Yan, Ming & Liang, Lindie H. & Lian, Huiwen & Brown, Douglas J., 2019. "Being sensitive to positives has its negatives: An approach/avoidance perspective on reactivity to ostracism," Organizational Behavior and Human Decision Processes, Elsevier, vol. 152(C), pages 138-149.
    6. Yuntao Bai & Lili Lu & Li Lin-Schilstra, 2022. "Auxiliaries to Abusive Supervisors: The Spillover Effects of Peer Mistreatment on Employee Performance," Journal of Business Ethics, Springer, vol. 178(1), pages 219-237, June.
    7. Ryan K. Jacobson & Chockalingam Viswesvaran, 2017. "A Reliability Generalization Study of the Political Skill Inventory," SAGE Open, , vol. 7(2), pages 21582440177, May.
    8. Wu, Long-Zeng & Ferris, D. Lance & Kwan, Ho Kwong & Chiang, Flora & Snape, Ed & Liang, Lindie H., 2015. "Breaking (or making) the silence: How goal interdependence and social skill predict being ostracized," Organizational Behavior and Human Decision Processes, Elsevier, vol. 131(C), pages 51-66.
    9. Bilal Khalid & Rimsha Iqbal & Syed Danial Hashmi, 2020. "Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance," Future Business Journal, Springer, vol. 6(1), pages 1-10, December.
    10. Haixiao Chen & Ho Kwong Kwan & Wei-ling Ye, 2023. "Effects of sexual harassment on work–family enrichment: the roles of organization-based self-esteem and Polychronicity," Asia Pacific Journal of Management, Springer, vol. 40(2), pages 409-434, June.
    11. Amanda Christensen-Salem & Fred O. Walumbwa & Mayowa T. Babalola & Liang Guo & Everlyne Misati, 2021. "A Multilevel Analysis of the Relationship Between Ethical Leadership and Ostracism: The Roles of Relational Climate, Employee Mindfulness, and Work Unit Structure," Journal of Business Ethics, Springer, vol. 171(3), pages 619-638, July.
    12. Xiao-Yu Liu & Ho Kwong Kwan & Xiaomeng Zhang, 2020. "Introverts maintain creativity: A resource depletion model of negative workplace gossip," Asia Pacific Journal of Management, Springer, vol. 37(1), pages 325-344, March.
    13. Eunmi Jang & Xing Chen, 2022. "How Can We Make a Sustainable Workplace? Workplace Ostracism, Employees’ Well-Being via Need Satisfaction and Moderated Mediation Role of Authentic Leadership," Sustainability, MDPI, vol. 14(5), pages 1-16, March.
    14. Sidra Riaz & Yusen Xu & Shahid Hussain, 2019. "Workplace Ostracism and Knowledge Hiding: The Mediating Role of Job Tension," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    15. Yina Mao & Yan Liu & Chunyan Jiang & Iris D. Zhang, 2018. "Why am I ostracized and how would I react? — A review of workplace ostracism research," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 745-767, September.
    16. Hua, Changhua & Zhao, Li & He, Qile & Chen, Ziguang, 2023. "When and how workplace ostracism leads to interpersonal deviance: The moderating effects of self-control and negative affect," Journal of Business Research, Elsevier, vol. 156(C).
    17. Zi Wang & Guiquan Li, 2018. "You don’t actually want to get closer to the star: How LMX leads to workplace ostracism," Frontiers of Business Research in China, Springer, vol. 12(1), pages 1-13, December.
    18. Franke, Henrik & Foerstl, Kai, 2018. "Fostering integrated research on organizational politics and conflict in teams: A cross-phenomenal review," European Management Journal, Elsevier, vol. 36(5), pages 593-607.
    19. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    20. Tahira Rasheed & Arshad Zaheer & Sadaf Manzoor, 2021. "Do Narcissists Tend to Reduce Interpersonal Conflicts in Organizations? The Effects of Abusive Supervision on Ostracism and Interpersonal Conflicts," Journal of Economics and Behavioral Studies, AMH International, vol. 12(6), pages 43-58.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:asiapa:v:40:y:2023:i:4:d:10.1007_s10490-022-09833-w. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.