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Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective

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  • Wu, Chia-Huei
  • Liu, Jun
  • Kwong Kwan, Ho
  • Lee, Cynthia

Abstract

Why and when do employees respond to workplace ostracism by withholding their engagement in citizenship behavior? Beyond perspectives proposed in past studies, we offer a new account based on a social identity perspective and propose that workplace ostracism decreases citizenship behavior by undermining employees’ identification with the organization. We also theorize that perceived job mobility influences the extent to which employees identify with the organization when being ostracized. These hypotheses were examined in two time-lagged studies conducted in China. The proposed hypotheses were supported by results in Study 1, and findings were generally replicated in Study 2, where effects of other known mediators (i.e., organization-based self-esteem, job engagement, and felt obligation towards the organization) and moderators (i.e., collectivism, power distance, and future orientation) suggested by previous perspectives were controlled. Results of Study 2 provided further support of the hypothesized directional effect of workplace ostracism on citizenship behavior via organizational identification. Our studies support the identification perspective in understanding workplace ostracism and also strengthen the application of this perspective in understanding workplace aggression broadly.

Suggested Citation

  • Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:64006
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    Cited by:

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    2. Amanda Christensen-Salem & Fred O. Walumbwa & Mayowa T. Babalola & Liang Guo & Everlyne Misati, 2021. "A Multilevel Analysis of the Relationship Between Ethical Leadership and Ostracism: The Roles of Relational Climate, Employee Mindfulness, and Work Unit Structure," Journal of Business Ethics, Springer, vol. 171(3), pages 619-638, July.
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    4. Yuyan Zheng & Les Graham & Jiing-Lih Farh & Xu Huang, 2021. "The Impact of Authoritarian Leadership on Ethical Voice: A Moderated Mediation Model of Felt Uncertainty and Leader Benevolence," Journal of Business Ethics, Springer, vol. 170(1), pages 133-146, April.
    5. Yijing Lyu & Hong Zhu, 2019. "The Predictive Effects of Workplace Ostracism on Employee Attitudes: A Job Embeddedness Perspective," Journal of Business Ethics, Springer, vol. 158(4), pages 1083-1095, September.
    6. Sidra Riaz & Yusen Xu & Shahid Hussain, 2019. "Workplace Ostracism and Knowledge Hiding: The Mediating Role of Job Tension," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    7. Bilal Khalid & Rimsha Iqbal & Syed Danial Hashmi, 2020. "Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance," Future Business Journal, Springer, vol. 6(1), pages 1-10, December.
    8. Teng Wang & Dongdong Wang & Zongrui Liu, 2022. "Feedback-seeking from team members increases employee creativity: the roles of thriving at work and mindfulness," Asia Pacific Journal of Management, Springer, vol. 39(4), pages 1321-1340, December.
    9. Bilal Afsar & Ahsen Maqsoom & Asad Shahjehan & Sajjad Ahmad Afridi & Adnan Nawaz & Hassan Fazliani, 2020. "Responsible leadership and employee's proenvironmental behavior: The role of organizational commitment, green shared vision, and internal environmental locus of control," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 297-312, January.
    10. Hua, Changhua & Zhao, Li & He, Qile & Chen, Ziguang, 2023. "When and how workplace ostracism leads to interpersonal deviance: The moderating effects of self-control and negative affect," Journal of Business Research, Elsevier, vol. 156(C).
    11. Yina Mao & Yan Liu & Chunyan Jiang & Iris D. Zhang, 2018. "Why am I ostracized and how would I react? — A review of workplace ostracism research," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 745-767, September.
    12. Gino, Francesca & Kouchaki, Maryam, 2020. "Feeling authentic serves as a buffer against rejection," Organizational Behavior and Human Decision Processes, Elsevier, vol. 160(C), pages 36-50.
    13. Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    14. Yu, Xiaoyu & Meng, Xiaotong & Chen, Yi & Chen, Yingying & Nguyen, Bang, 2018. "Work-family conflict, organizational ambidexterity and new venture legitimacy in emerging economies," Technological Forecasting and Social Change, Elsevier, vol. 135(C), pages 229-240.
    15. Lin, Xiao Song & Chen, Zhen Xiong & Ashford, Susan J. & Lee, Cynthia & Qian, Jing, 2018. "A self-consistency motivation analysis of employee reactions to job insecurity: The roles of organization-based self-esteem and proactive personality," Journal of Business Research, Elsevier, vol. 92(C), pages 168-178.
    16. Chia-Huei Wu & Hong Deng & Yuhui Li, 2018. "Enhancing a Sense of Competence at Work by Engaging in Proactive Behavior: The Role of Proactive Personality," Journal of Happiness Studies, Springer, vol. 19(3), pages 801-816, March.
    17. Mary B. Curtis & Jesse C. Robertson & R. Cameron Cockrell & L. Dutch Fayard, 2021. "Peer Ostracism as a Sanction Against Wrongdoers and Whistleblowers," Journal of Business Ethics, Springer, vol. 174(2), pages 333-354, November.
    18. Lin, Shen-Yang & Hirst, Giles & Wu, Chia-Huei & Lee, Cynthia & Wu, Wen & Chang, Chia-Chi, 2023. "When anything less than perfect isn’t good enough: How parental and supervisor perfectionistic expectations determine fear of failure and employee creativity," Journal of Business Research, Elsevier, vol. 154(C).
    19. Yijing Lyu & Chia-Huei Wu & Ho Kwong Kwan & Cynthia Lee & Hong Deng, 2023. "Why and when job insecurity hinders employees’ taking charge behavior: The role of flexibility and work-based self-esteem," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(3), pages 853-874, August.
    20. Breidenthal, Amy P. & Liu, Dong & Bai, Yuntao & Mao, Yina, 2020. "The dark side of creativity: Coworker envy and ostracism as a response to employee creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 161(C), pages 242-254.
    21. Prashant Singh, 2022. "Relationship Between A Leader’S Communication And Workplace Ostracism," Romanian Economic Business Review, Romanian-American University, vol. 17(2), pages 32-42, June.
    22. Neelam Kaushal & Neeraj Kaushik & Brijesh Sivathanu, 2021. "Workplace ostracism in various organizations: a systematic review and bibliometric analysis," Management Review Quarterly, Springer, vol. 71(4), pages 783-818, October.

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    More about this item

    Keywords

    workplace ostracism; organizational identification; citizenship behavior; job mobility;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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