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Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support

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  • Kristin L. Scott
  • Thomas J. Zagenczyk
  • Michaéla Schippers
  • Russell L. Purvis
  • Kevin S. Cruz

Abstract

When does social support alleviate or exacerbate the effects of being excluded by colleagues in the workplace? This study integrates belongingness and social support theories to predict and demonstrate the differential effects of work-related support (i.e., perceived organizational support; POS) and non-work-related support (i.e., family and social support; FSS) on employee reactions to co-worker exclusion. Consistent with our predictions, we found that employees reporting high levels of co-worker exclusion and high levels of perceived organizational support demonstrate higher levels of performance and increased levels of self-worth than those reporting low levels of POS. Alternatively, support from family or friends intensified the negative relationship between co-worker exclusion and self-esteem and the positive relationship between co-worker exclusion and job-induced tension. Unexpectedly, FSS did not influence the supervisor-rated task performance of excluded workers, nor did POS mitigate the relationship between co-worker exclusion and job-induced tension. Implications for theory, research, and practice are discussed.

Suggested Citation

  • Kristin L. Scott & Thomas J. Zagenczyk & Michaéla Schippers & Russell L. Purvis & Kevin S. Cruz, 2014. "Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support," Journal of Management Studies, Wiley Blackwell, vol. 51(8), pages 1235-1256, December.
    • Handle: RePEc:bla:jomstd:v:51:y:2014:i:8:p:1235-1256
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    References listed on IDEAS

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    1. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
    2. Denton, Margaret & Prus, Steven & Walters, Vivienne, 2004. "Gender differences in health: a Canadian study of the psychosocial, structural and behavioural determinants of health," Social Science & Medicine, Elsevier, vol. 58(12), pages 2585-2600, June.
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    Cited by:

    1. Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    2. Yejun Zhang & Mark C. Bolino & Kui Yin, 2023. "The Interactive Effect of Perceived Overqualification and Peer Overqualification on Peer Ostracism and Work Meaningfulness," Journal of Business Ethics, Springer, vol. 182(3), pages 699-716, January.
    3. Jianfeng Jia & Fangjian Wu & Mingwei Liu & Guiyao Tang & Yujie Cai & Hailong Jia, 2023. "How leader-member exchange influences person-organization fit: a social exchange perspective," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 792-827, April.
    4. Ambreen Sarwar & Muhammad Ibrahim Abdullah & Muhammad Kashif Imran & Tehreem Fatima, 2023. "When fear about health hurts performance: COVID-19 and its impact on employee’s work," Review of Managerial Science, Springer, vol. 17(2), pages 513-537, February.
    5. Neelam Kaushal & Neeraj Kaushik & Brijesh Sivathanu, 2021. "Workplace ostracism in various organizations: a systematic review and bibliometric analysis," Management Review Quarterly, Springer, vol. 71(4), pages 783-818, October.
    6. Mai Chi Vu & Nicholas Burton, 2024. "Beyond the Inclusion–Exclusion Binary: Right Mindfulness and Its Implications for Perceived Inclusion and Exclusion in the Workplace," Journal of Business Ethics, Springer, vol. 191(1), pages 147-165, April.

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