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Impact of Platform Owner’s Entry on Third-Party Stores

Author

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  • Shu He

    (Department of Operations and Information Management, University of Connecticut, Storrs, Connecticut 06269)

  • Jing Peng

    (Department of Operations and Information Management, University of Connecticut, Storrs, Connecticut 06269)

  • Jianbin Li

    (School of Management, Huazhong University of Science and Technology, Wuhan 430074, China)

  • Liping Xu

    (School of Management, Huazhong University of Science and Technology, Wuhan 430074, China)

Abstract

Online marketplaces thrive by offering products from a wide array of third-party stores. One major decision faced by the owners of online marketplaces is whether they should enter into the market and sell products directly to customers. Although a few game-theoretical models have addressed this issue, there is still no empirical research to guide the decisions of managers. To fill this gap, this paper empirically investigates the impact of a platform owner’s entry on the demand of third-party stores, as well as their potential reactions, using data from a Chinese e-commerce platform that supports both online and offline transactions. We establish several important findings. First, we find that the offline demand of competing third-party stores decreases with the entry of the platform, whereas their online demand does not change significantly. Second, we systematically investigate three potential mechanisms underlying the effects of platform entry in the online and offline channels: the competition effect, the spillover effect, and the disintermediation effect. We show that the decreased offline demand results from third-party stores’ defensive strategy to divert their offline customers away from the platform (i.e., disintermediation) rather than from the defection of customers under competition. Third, in contrast to the prior finding from mobile app platforms, we find that the demand of larger third-party stores decreases more with the entry of the platform, suggesting that the effect of platform entry is context dependent. Our study suggests that, while making entry decisions, platform owners should consider the nature of their marketplaces (i.e., whether the competition among sellers is exclusive) and the potential reactions from third-party sellers.

Suggested Citation

  • Shu He & Jing Peng & Jianbin Li & Liping Xu, 2020. "Impact of Platform Owner’s Entry on Third-Party Stores," Information Systems Research, INFORMS, vol. 31(4), pages 1467-1484, December.
    • Handle: RePEc:inm:orisre:v:31:y:2020:i:4:p:1467-1484
    DOI: 10.1287/isre.2020.0957
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    5. Kaur, Puneet & Talwar, Shalini & Islam, Nazrul & Salo, Jari & Dhir, Amandeep, 2022. "The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps," Journal of Business Research, Elsevier, vol. 147(C), pages 142-157.

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