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A Meta-Analysis of Service Science Research

Author

Listed:
  • Huma Fatima

    (UCP Business School, University of Central Punjab (UCP), Lahore, Pakistan)

  • Ammar Rashid

    (UCP Business School, University of Central Punjab (UCP), Lahore, Pakistan)

Abstract

Purpose: Research in the area of services is more advance now than what it was perceived in the past. Services have already been studied from different perspectives including but not limited to marketing and management. Comparatively fewer studies have been conducted from broader perspective of understanding about service science field. Methodology: This paper incorporates extant marketing, management andother related disciplinesliterature, industry reports, and practical experience reflections to highlight the significance of service science research. Findings: Thepaperconcludes by outlining the opportunities associated with the development of service science, noting future research directions and discussing academic and managerial implications.Recommendations: This paper contributes to the body of knowledge of service science and helps to understand the gaps in the literature.

Suggested Citation

  • Huma Fatima & Ammar Rashid, 2015. "A Meta-Analysis of Service Science Research," International Journal of Economics and Empirical Research (IJEER), The Economics and Social Development Organization (TESDO), vol. 3(7), pages 352-360, July.
    • Handle: RePEc:ijr:journl:v:3:y:2015:i:7:p:352-360
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    References listed on IDEAS

    as
    1. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    2. Carine Dominguez-Perry & Blandine Ageron & Gilles Neubert, 2013. "A Service Science Framework to Enhance Value Creation in Service Innovation Projects. A RFID case study," Post-Print halshs-00863552, HAL.
    3. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    4. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
    5. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
    6. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
    7. Jon Sundbo, 1997. "Management of Innovation in Services," The Service Industries Journal, Taylor & Francis Journals, vol. 17(3), pages 432-455, July.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Service Science; Value Co-creation; Meta Analysis; Service Systems;
    All these keywords.

    JEL classification:

    • C1 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General

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