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Cause of Attrition in an Information Technology-Enabled Services Company: A Triangulation Approach

Author

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  • Saswat Barpanda

    (Goa Institute of Management, Sanquelim, India)

  • Athira S.

    (Amrita University, India)

Abstract

The purpose of this study is to identify the human resource and the contextual factors that catalyze employee attrition in an ITES organization. A triangulation approach used to understand the reasons for employee attrition including: conducting structured interviews with the employees upon the intimation of their intention to leave the organization as well as a follow up semi-structured interview six months post their official resignation. The study was analyzed using the word cloud qualitative data analysis technique, radar chart, correlation, paired sample t-test, chi-square, and ANOVA. This exploration affirms that human resource factors impact attrition while contextual factor generation influences the human resource factors. The study also indicates that employees feel comfortable to reveal their actual reason for leaving the organization only after a certain period post resignation. Managers should prioritize maintaining relationships with employees; ensure to provide employees with enriching job content and learning opportunities for career growth.

Suggested Citation

  • Saswat Barpanda & Athira S., 2022. "Cause of Attrition in an Information Technology-Enabled Services Company: A Triangulation Approach," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 13(1), pages 1-22, January.
    • Handle: RePEc:igg:jhcitp:v:13:y:2022:i:1:p:1-22
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    References listed on IDEAS

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    1. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
    2. Stefan Bender & Nicholas Bloom & David Card & John Van Reenen & Stefanie Wolter, 2018. "Management Practices, Workforce Selection, and Productivity," Journal of Labor Economics, University of Chicago Press, vol. 36(S1), pages 371-409.
    3. Prince Augustin & R.P. Mohanty, 2012. "A diagnostic study of employee attrition in an Indian automotive company," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 5(5), pages 593-612.
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    1. Swapnilsingh Thakur & Shailesh Rastogi & Neha Parashar & Pracheta Tejasmayee & Jyoti Mehndiratta Kappal, 2023. "The Impact of ICT on the Profitability of Indian Banks: The Moderating Role of NPA," JRFM, MDPI, vol. 16(4), pages 1-16, March.

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