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Corporate Social Responsibility Motive Attribution by Service Employees in the Parcel Logistics Industry as a Moderator between CSR Perception and Organizational Effectiveness

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  • Su-Yol Lee

    (College of Business Administration, Chonnam National University, Yongbong-ro 77, Buk-gu, Gwangju 61186, Korea)

  • Yong Won Seo

    (College of Business and Economics, Chung Ang University, Heukseok-ro 82, Seoul 06974, Korea)

Abstract

With sustainability and corporate social responsibility (CSR) emerging as urgent issues in the logistics service industry, the effects of CSR on employee work behavior is receiving increasing attention. This study explores this issue by considering intrinsic and extrinsic CSR motive attributions as moderating variables between CSR perception and organizational commitment and organizational citizenship behavior. The results of a cross-sectional survey and hierarchical regression analyses of 241 survey responses from parcel delivery logistics employees indicate that their perception of CSR strongly enhances their organizational commitment and organizational citizenship behavior. This study also presents evidence that the positive effect of CSR on organizational commitment is weakened when employees attribute CSR practices to intrinsic motives. This study provides guidance for managers in the logistics sector and for academics who wish to address sustainability and CSR issues and to enhance employees’ organizational commitment.

Suggested Citation

  • Su-Yol Lee & Yong Won Seo, 2017. "Corporate Social Responsibility Motive Attribution by Service Employees in the Parcel Logistics Industry as a Moderator between CSR Perception and Organizational Effectiveness," Sustainability, MDPI, vol. 9(3), pages 1-13, February.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:3:p:355-:d:91660
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    References listed on IDEAS

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    5. Bilal Afsar & Basheer M. Al‐Ghazali & Zia Ur Rehman & Waheed Ali Umrani, 2020. "Retracted: The moderating effects of employee corporate social responsibility motive attributions (substantive and symbolic) between corporate social responsibility perceptions and voluntary pro‐envir," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 769-785, March.
    6. Yuanyuan Hu & Shouming Chen & Jian Wang, 2018. "Managerial Humanistic Attention and CSR: Do Firm Characteristics Matter?," Sustainability, MDPI, vol. 10(11), pages 1-18, November.
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    10. Yi-Ping Chang & Hsiu-Hua Hu & Chih-Ming Lin, 2021. "Consistency or Hypocrisy? The Impact of Internal Corporate Social Responsibility on Employee Behavior: A Moderated Mediation Model," Sustainability, MDPI, vol. 13(17), pages 1-21, August.
    11. Mohit Tiwari & Tripti Tiwari & Samuel Sam Santhose & Lokanath Mishra & Rejeesh MR & Vinu Sundararaj, 2023. "Corporate social responsibility and supply chain: A study for evaluating corporate hypocrisy with special focus on stakeholders," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(2), pages 1391-1403, April.
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    13. Tiina Onkila & Bhavesh Sarna, 2022. "A systematic literature review on employee relations with CSR: State of art and future research agenda," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(2), pages 435-447, March.
    14. Qing Miao & Jun Zhou, 2020. "Corporate Hypocrisy and Counterproductive Work Behavior: A Moderated Mediation Model of Organizational Identification and Perceived Importance of CSR," Sustainability, MDPI, vol. 12(5), pages 1-20, March.
    15. Chen-Yueh Chen & Ya-Lun Chou & Chun-Shih Lee, 2021. "Social Innovation, Employee Value Cocreation, and Organizational Citizenship Behavior in a Sport-Related Social Enterprise: Mediating Effect of Corporate Social Responsibility," Sustainability, MDPI, vol. 13(22), pages 1-10, November.
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