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Digital Economy: The Engine of Public Service Efficiency

Author

Listed:
  • Wei Ye

    (School of Public Administration, Hunan University, Changsha 410082, China)

  • Xiaozhou Liu

    (School of Public Administration, Hunan University, Changsha 410082, China)

  • Jinlong Li

    (School of Public Administration, Hunan University, Changsha 410082, China)

  • Rong Wu

    (School of Public Administration, Central South University, Changsha 410083, China)

Abstract

Enhancing public service efficiency is crucial for the Chinese government to ensure sustainable economic development. This study compiles data from 288 cities in China from 2011 to 2022 to construct an evaluation framework for the digital economy and public service efficiency. It also develops relevant econometric models to examine their impacts and underlying mechanisms. The results show that the digital economy significantly boosts local public service efficiency, with a more pronounced effect in cities with high or low initial efficiency levels and a less pronounced effect in those with moderate efficiency. The positive moderating roles of the political environment, government autonomy, urban innovation capacity, and social attention are also observed. This study suggests that local governments develop adaptive digital roadmaps to promote the digital economy and enhance public service efficiency. These findings enrich our understanding of how the digital economy influences public service efficiency and offer valuable insights for enhancing public service efficiency.

Suggested Citation

  • Wei Ye & Xiaozhou Liu & Jinlong Li & Rong Wu, 2025. "Digital Economy: The Engine of Public Service Efficiency," Sustainability, MDPI, vol. 17(11), pages 1-23, June.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:11:p:5223-:d:1672934
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