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Is This Right for You?: The Key Role of Shop Assistants in Promoting Energy-Efficient Household Appliances

Author

Listed:
  • Gabriella Francesca Amalia Pernice

    (Department of General Psychology, University of Padova, 35122 Padova, Italy)

  • Valeria Orso

    (Department of General Psychology, University of Padova, 35122 Padova, Italy
    Human Inspired Technology Research Center, University of Padova, 35121 Padova, Italy)

  • Luciano Gamberini

    (Department of General Psychology, University of Padova, 35122 Padova, Italy
    Human Inspired Technology Research Center, University of Padova, 35121 Padova, Italy)

Abstract

In 2021, a significant update was made to the household appliance classification system in Europe with the introduction of a new energy-efficient label (EE). This update is a step towards achieving the Sustainable Development Goal 7 of the United Nations, which focuses on sustainable energy. The EE label is an effective tool for reducing overall energy consumption. However, its success relies on the awareness and decision making of consumers when making purchases. During the purchase phase, shop assistants have the potential to play a crucial role in promoting energy-efficient choices. Surprisingly, this aspect has been largely overlooked in previous research. In an attempt to fill this gap, we conducted an exploratory study employing a mixed-method approach, encompassing 22 in-depth interviews and questionnaires administered to shop assistants from various appliance stores. Our findings revealed that shop assistants face challenges in promoting energy-efficient choices, particularly after the introduction of the new EE label, due to a lack of training. This may result in incorrect advice that could impact consumer purchases and their daily energy consumption. Our study emphasises the need to support shop assistants in promoting energy-efficient purchases, to enhance their training, and to incorporate tools such as augmented reality to foster energy-efficient-orientated purchases.

Suggested Citation

  • Gabriella Francesca Amalia Pernice & Valeria Orso & Luciano Gamberini, 2023. "Is This Right for You?: The Key Role of Shop Assistants in Promoting Energy-Efficient Household Appliances," Sustainability, MDPI, vol. 15(24), pages 1-20, December.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:24:p:16630-:d:1295518
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    References listed on IDEAS

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    2. Choi, Sunhwa & Yi, Youjae, 2025. "The impact of service agent type on satisfaction in green purchasing: A comparative study of AI and human agents," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).

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