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Assessing Citizens’ Attitudes and Intentions to Adopt E-Government Services: A Roadmap toward Sustainable Development

Author

Listed:
  • Yongrong Xin

    (Business School, Jiangsu Open University, Nanjing 210036, China)

  • Azer Dilanchiev

    (Faculty of Business and Technologies, International Black Sea University, 0131 Tbilisi, Georgia)

  • Madad Ali

    (School of Economics and Management, Qujing Normal University, Qujing 655011, China)

  • Muhammad Irfan

    (School of Management and Economics, Beijing Institute of Technology, Beijing 100081, China
    Center for Energy and Environmental Policy Research, Beijing Institute of Technology, Beijing 100081, China
    Department of Business Administration, ILMA University, Karachi 75190, Pakistan)

  • Yangxiao Hong

    (School of Ethnology, North Minzu University, Yinchuan 750030, China)

Abstract

Technological advances have ushered in the era of “e-services.” Scientists and academics are trying to determine how e-services affect citizens’ lives, satisfaction, and future service quality. As e-government emerges, this knowledge leads to improved frameworks for delivering e-services. This study examined the factors influencing Pakistanis to adopt e-government services, particularly those living abroad. Online surveys (structured questionnaires) were administered primarily among Pakistani citizens, including those residing in China and Turkey, via social media networking techniques. Purposive convenience sampling was used, 599 people were surveyed, and the results were considered complete enough to analyze. Structured equation modeling (SEM) and Amos were used to interpret quantitative research results. Results show that values are strongly correlated with expectations about others’ efforts. An invaluable feature of e-government services is their simplicity of use. It may be possible for policymakers to overcome barriers to e-government by using these research findings.

Suggested Citation

  • Yongrong Xin & Azer Dilanchiev & Madad Ali & Muhammad Irfan & Yangxiao Hong, 2022. "Assessing Citizens’ Attitudes and Intentions to Adopt E-Government Services: A Roadmap toward Sustainable Development," Sustainability, MDPI, vol. 14(22), pages 1-15, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:22:p:15183-:d:974214
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    References listed on IDEAS

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    Cited by:

    1. Ahed Al-Haraizah, 2026. "AI-driven E-government: a moderated model for enhancing E-service quality," Future Business Journal, Springer, vol. 12(1), pages 1-19, December.
    2. Yaser Hasan Al-Mamary & Mohammad Alshallaqi & Aliyu Alhaji Abubakar & Wail Alhakimi & Homoud Alhaidan, 2025. "A comprehensive conceptual model of digital transformation in public services: exploring key factors and their impact on government success," Future Business Journal, Springer, vol. 11(1), pages 1-20, December.
    3. Muhammad Hasibul Hasan & Syed Zulkarnain Bin Syed Idrus & Norshahrian Binti Nordin, 2024. "E-Government Adoption Intention among Bangladeshi Citizens a Conceptual Model," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(12), pages 457-467, December.
    4. Mirjana Pejić Bach & Berislav Žmuk & Ana-Marija Stjepić & Sarwar Khawaja & Fayyaz Hussain Qureshi, 2025. "Citizen-centric insights into e-democracy and e-government: hybrid approach using cluster and multiple regression analysis," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 33(3), pages 835-858, September.

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