Business Customer Satisfaction with B2B Consulting Services: AHP-Based Criteria for a New Perspective
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Vithya Leninkumar, 2017. "The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 450-465, April.
- Liang, Fuqi & Brunelli, Matteo & Rezaei, Jafar, 2020. "Consistency issues in the best worst method: Measurements and thresholds," Omega, Elsevier, vol. 96(C).
- Chris McGivern, 1983. "Some Facets Of The Relationship Between Consultants And Clients In Organizations," Journal of Management Studies, Wiley Blackwell, vol. 20(3), pages 367-386, July.
- Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
- Giao, Ha Nam Khanh & Trang, Nguyen Doan, 2010. "Developing dimensions to Measure the Quality of Construction Project Management Service," OSF Preprints 3c2vz, Center for Open Science.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Madjid Tavana & Mehdi Soltanifar & Francisco J. Santos-Arteaga, 2023. "Analytical hierarchy process: revolution and evolution," Annals of Operations Research, Springer, vol. 326(2), pages 879-907, July.
- Fontana, Veronika & Ebner, Manuel & Schirpke, Uta & Ohndorf, Markus & Pritsch, Hanna & Tappeiner, Ulrike & Kurmayer, Rainer, 2023. "An integrative approach to evaluate ecosystem services of mountain lakes using multi-criteria decision analysis," Ecological Economics, Elsevier, vol. 204(PA).
- Mohammed Mojahid Hossain Chowdhury & Ziaul Haque Munim, 2023. "Dry port location selection using a fuzzy AHP-BWM-PROMETHEE approach," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 25(2), pages 301-329, June.
- Reza Banai, 2010. "Evaluation of land use-transportation systems with the Analytic Network Process," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 3(1), pages 85-112.
- Pishchulov, Grigory & Trautrims, Alexander & Chesney, Thomas & Gold, Stefan & Schwab, Leila, 2019. "The Voting Analytic Hierarchy Process revisited: A revised method with application to sustainable supplier selection," International Journal of Production Economics, Elsevier, vol. 211(C), pages 166-179.
- Seung-Jin Han & Won-Jae Lee & So-Hee Kim & Sang-Hoon Yoon & Hyunwoong Pyun, 2022. "Assessing Expected Long-term Benefits for the Olympic Games: Delphi-AHP Approach from Korean Olympic Experts," SAGE Open, , vol. 12(4), pages 21582440221, December.
- Kamila Hodasová & Dávid Krčmář & Ivana Ondrejková, 2025. "Satellite-based drought assessment: integrating AHP method and fuzzy logic for comprehensive vulnerability and risk analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 121(10), pages 11609-11632, June.
- Seyed Rakhshan & Ali Kamyad & Sohrab Effati, 2015. "Ranking decision-making units by using combination of analytical hierarchical process method and Tchebycheff model in data envelopment analysis," Annals of Operations Research, Springer, vol. 226(1), pages 505-525, March.
- V. Srinivasan & G. Shainesh & Anand K. Sharma, 2015. "An approach to prioritize customer-based, cost-effective service enhancements," The Service Industries Journal, Taylor & Francis Journals, vol. 35(14), pages 747-762, October.
- Mónica García-Melón & Blanca Pérez-Gladish & Tomás Gómez-Navarro & Paz Mendez-Rodriguez, 2016. "Assessing mutual funds’ corporate social responsibility: a multistakeholder-AHP based methodology," Annals of Operations Research, Springer, vol. 244(2), pages 475-503, September.
- Panagiotis Ravanos & Giannis Karagiannis, 2023.
"Correction: A VEA Benefit-of-the-Doubt Model for the HDI,"
Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 170(2), pages 793-796, November.
- Panagiotis Ravanos & Giannis Karagiannis, 2021. "A VEA Benefit-of-the-Doubt Model for the HDI," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 155(1), pages 27-46, May.
- Luis Pérez-Domínguez & Luis Alberto Rodríguez-Picón & Alejandro Alvarado-Iniesta & David Luviano Cruz & Zeshui Xu, 2018. "MOORA under Pythagorean Fuzzy Set for Multiple Criteria Decision Making," Complexity, Hindawi, vol. 2018, pages 1-10, April.
- Paul L. G. Vlek & Asia Khamzina & Hossein Azadi & Anik Bhaduri & Luna Bharati & Ademola Braimoh & Christopher Martius & Terry Sunderland & Fatemeh Taheri, 2017. "Trade-Offs in Multi-Purpose Land Use under Land Degradation," Sustainability, MDPI, vol. 9(12), pages 1-19, November.
- Kumar B, Pradeep, 2021. "Changing Objectives of Firms and Managerial Preferences: A Review of Models in Microeconomics," MPRA Paper 106967, University Library of Munich, Germany, revised 13 Mar 2021.
- Greco, Salvatore & Ishizaka, Alessio & Tasiou, Menelaos & Torrisi, Gianpiero, 2018. "σ-µ efficiency analysis: A new methodology for evaluating units through composite indices," MPRA Paper 83569, University Library of Munich, Germany.
- Anirban Mukhopadhyay & Sugata Hazra & Debasish Mitra & C. Hutton & Abhra Chanda & Sandip Mukherjee, 2016. "Characterizing the multi-risk with respect to plausible natural hazards in the Balasore coast, Odisha, India: a multi-criteria analysis (MCA) appraisal," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 80(3), pages 1495-1513, February.
- Chamoli, Sunil, 2015. "Hybrid FAHP (fuzzy analytical hierarchy process)-FTOPSIS (fuzzy technique for order preference by similarity of an ideal solution) approach for performance evaluation of the V down perforated baffle r," Energy, Elsevier, vol. 84(C), pages 432-442.
- H. S. C. Perera & W. K. R. Costa, 2008. "Analytic Hierarchy Process for Selection of Erp Software for Manufacturing Companies," Vision, , vol. 12(4), pages 1-11, October.
- Juuso Pajasmaa & Kaisa Miettinen & Johanna Silvennoinen, 2025. "Group Decision Making in Multiobjective Optimization: A Systematic Literature Review," Group Decision and Negotiation, Springer, vol. 34(2), pages 329-371, April.
- G. La Scalia & F.P. Marra & J. Rühl & R. Sciortino & T. Caruso, 2016. "A fuzzy multi-criteria decision-making methodology to optimise olive agro-engineering processes based on geo-spatial technologies," International Journal of Management and Decision Making, Inderscience Enterprises Ltd, vol. 15(1), pages 1-15.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:12:p:7437-:d:841459. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.
Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i12p7437-d841459.html