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The Relationship between Responsible Leadership and Organizational Citizenship Behavior in the Hospitality Industry

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  • Carla Freire

    (School of Economics and Managements, University of Minho, 4710-057 Braga, Portugal)

  • Joana Gonçalves

    (School of Economics and Managements, University of Minho, 4710-057 Braga, Portugal)

Abstract

The purpose of this study is to explore the mediating role of the perception of social responsibility, and organizational identification, in the relationship between responsible leadership and organizational citizenship behavior in the hospitality industry. A questionnaire was answered by 214 frontline employees of four and five-star hotels, in the north of Portugal. Results indicate that there is a mediation model, which uses the effect of the perception of social responsibility and organizational identification in the relationship between responsible leadership and organizational citizenship behaviors. This study is a first attempt to propose a parallel multiple mediator model that explores the effect of hotel frontline employees’ perceptions of the importance of social responsibility, as well as the effect of employees’ identification with the organization, both of which act as mediators in the relationship between responsible leadership and OCB in the hospitality industry.

Suggested Citation

  • Carla Freire & Joana Gonçalves, 2021. "The Relationship between Responsible Leadership and Organizational Citizenship Behavior in the Hospitality Industry," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:9:p:4705-:d:541581
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    Cited by:

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    2. Hui Lu & Weiting Xu & Shaohan Cai & Fang Yang & Qingqing Chen, 2022. "Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt‐responsibility," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 843-859, July.
    3. Carla Freire & Pietra Pieta, 2022. "The Impact of Green Human Resource Management on Organizational Citizenship Behaviors: The Mediating Role of Organizational Identification and Job Satisfaction," Sustainability, MDPI, vol. 14(13), pages 1-14, June.
    4. Mehmet Yildiz & Nicola Pless & Semih Ceyhan & Rob Hallak, 2023. "Responsible Leadership and Innovation during COVID-19: Evidence from the Australian Tourism and Hospitality Sector," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    5. Yoon Jung Jang, 2024. "Charting a Course for Sustainable Hospitality by Exploring Leadership Theories and Their Implications," Sustainability, MDPI, vol. 16(8), pages 1-15, April.
    6. Stanley Y. B. Huang & Kuei-Hsien Chen & Yue-Shi Lee, 2021. "How to Promote Medium-Sized Farms to Adopt Environmental Strategy to Achieve Sustainable Production during the COVID-19 Pandemic?," Agriculture, MDPI, vol. 11(11), pages 1-8, October.
    7. Friday Ogbu Edeh & Nurul Mohammad Zayed & Iryna Perevozova & Halyna Kryshtal & Vitalii Nitsenko, 2022. "Talent Management in the Hospitality Sector: Predicting Discretionary Work Behaviour," Administrative Sciences, MDPI, vol. 12(4), pages 1-13, September.

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