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Talent Management in the Hospitality Sector: Predicting Discretionary Work Behaviour

Author

Listed:
  • Friday Ogbu Edeh

    (Department of Business Administration, Alex Ekwueme Federal University, Abakaliki P.M.B. 1010, Nigeria)

  • Nurul Mohammad Zayed

    (Department of Business Administration, Faculty of Business and Entrepreneurship, Daffodil International University, Dhaka 1341, Bangladesh)

  • Iryna Perevozova

    (Department of Entrepreneurship and Marketing, Institute of Economics and Management, Ivano-Frankivsk National Technical Oil and Gas University, 76019 Ivano-Frankivsk, Ukraine)

  • Halyna Kryshtal

    (Department of Accounting and Taxation, Interregional Academy of Personnel Management, 03039 Kyiv, Ukraine)

  • Vitalii Nitsenko

    (Department of Entrepreneurship and Marketing, Institute of Economics and Management, Ivano-Frankivsk National Technical Oil and Gas University, 76019 Ivano-Frankivsk, Ukraine
    SCIRE Foundation, 00867 Warsaw, Poland)

Abstract

Hospitality organisations have suffered a lot of setbacks, such as low performance caused by the COVID-19 pandemic, during which most management took drastic decisions to retrench talent, and these decisions have engendered low discretionary work behaviour and low emotional labour display amongst its talent. These maladies would have been averted if talent management practices were implemented effectively by hospitality organisations. It is based on this premise that this study investigates the effect of talent management on discretionary work behaviour in hospitality organisations in Nigeria using a survey research design. A sample frame of 820 was drawn from 60 registered hospitality organisations in the south-eastern part of Nigeria. A sample size of 263 was drawn from the sample frame. Linear regression was employed to analyse the formulated hypotheses with the aid of IBM statistical package for the social sciences version 20.0. The findings of the study show that talent management dimensions have significant effects on discretionary work behaviour in hospitality organisations in Nigeria. The study concludes that talent management measured in terms of talent attraction, talent development and talent retention have significant effects on the indicators of discretionary work behaviour. The study recommends that human resource professionals and organisational leaders should utilize talent management as a strategy to enhance discretionary work behaviour in their respective organisations.

Suggested Citation

  • Friday Ogbu Edeh & Nurul Mohammad Zayed & Iryna Perevozova & Halyna Kryshtal & Vitalii Nitsenko, 2022. "Talent Management in the Hospitality Sector: Predicting Discretionary Work Behaviour," Administrative Sciences, MDPI, vol. 12(4), pages 1-13, September.
    • Handle: RePEc:gam:jadmsc:v:12:y:2022:i:4:p:122-:d:922050
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    References listed on IDEAS

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    3. Jennifer Chishamiso Nzonzo & Tsitsi Chipfuva, 2013. "Managing Talent in the Tourism and Hospitality Sector: A Conceptual View Point," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 3(2), pages 92-97, April.
    4. Olena Oliinyk & Yuriy Bilan & Halyna Mishchuk & Oleksandr Akimov & László Vasa, 2021. "The Impact of Migration of Highly Skilled Workers on The Country’s Competitiveness and Economic Growth," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 17(3), pages 7-19.
    5. Edward Mwangi Wangechi & Peter Koome & Paul Gesimba, 2020. "Effect of talent management on service delivery in the hospitality industry: A critical approach to learning and development process," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(5), pages 91-99, September.
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    Cited by:

    1. Kamrul Hasan Bhuiyan & Israt Jahan & Nurul Mohammad Zayed & Khan Mohammad Anwarul Islam & Sayma Suyaiya & Olena Tkachenko & Vitalii Nitsenko, 2022. "Smart Tourism Ecosystem: A New Dimension toward Sustainable Value Co-Creation," Sustainability, MDPI, vol. 14(22), pages 1-14, November.
    2. Chung-Ming Chuang, 2023. "The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    3. Nur Lyana Baharin & Beni Widarman Yus Kelana & Lim Sanny & Poh-Chuin Teo & Theresa C. F. Ho & Mohd Khairuddin Ramliy, 2023. "The Mediating Effect of Emotional Intelligence on the Relationship between Talent Management Practices and Leadership Skills in Malaysian GLCs," Sustainability, MDPI, vol. 15(13), pages 1-17, July.

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