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Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example

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  • Anna Cierniak-Emerych

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Robert Golej

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Hanna Różycka

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

Abstract

The research presented herein aims to pinpoint the factors that cause errors in the order picking process in an e-commerce enterprise and to confirm or deny the assumption that these factors largely concern employees and their working conditions. Research method: A case study strategy, observation (non-compliance cards and identification of working conditions), and Lorenz–Pareto and Ishikawa were the methods used. Results: The research results indicate that working conditions are a key factor influencing the number of errors in the picking process. The usefulness of the research: The results show that paying particular attention to working conditions is not only good in the context of caring for the well-being of employees, but also as a means to reduce the number of errors and improve the pace of work. Limitations: Due to the methods used, which in turn result from the large variety of e-commerce entities, the research results are not universal and are limited to a specific situational context.

Suggested Citation

  • Anna Cierniak-Emerych & Robert Golej & Hanna Różycka, 2021. "Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example," Sustainability, MDPI, vol. 13(23), pages 1-16, December.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13374-:d:693876
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    References listed on IDEAS

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    1. Nabanita Datta Gupta & Nicolai Kristensen, 2008. "Work environment satisfaction and employee health: panel evidence from Denmark, France and Spain, 1994–2001," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 9(1), pages 51-61, February.
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    3. Gimenez, Cristina & Sierra, Vicenta & Rodon, Juan, 2012. "Sustainable operations: Their impact on the triple bottom line," International Journal of Production Economics, Elsevier, vol. 140(1), pages 149-159.
    4. David Fairris & Mark Brenner, 2001. "Workplace Transformation and the Rise in Cumulative Trauma Disorders: Is There a Connection?," Journal of Labor Research, Transaction Publishers, vol. 22(1), pages 15-28, January.
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