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Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example

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  • Anna Cierniak-Emerych

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Robert Golej

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Hanna Różycka

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

Abstract

The research presented herein aims to pinpoint the factors that cause errors in the order picking process in an e-commerce enterprise and to confirm or deny the assumption that these factors largely concern employees and their working conditions. Research method: A case study strategy, observation (non-compliance cards and identification of working conditions), and Lorenz–Pareto and Ishikawa were the methods used. Results: The research results indicate that working conditions are a key factor influencing the number of errors in the picking process. The usefulness of the research: The results show that paying particular attention to working conditions is not only good in the context of caring for the well-being of employees, but also as a means to reduce the number of errors and improve the pace of work. Limitations: Due to the methods used, which in turn result from the large variety of e-commerce entities, the research results are not universal and are limited to a specific situational context.

Suggested Citation

  • Anna Cierniak-Emerych & Robert Golej & Hanna Różycka, 2021. "Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example," Sustainability, MDPI, vol. 13(23), pages 1-16, December.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13374-:d:693876
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    References listed on IDEAS

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    1. Iqbal Thonse Hawaldar & Mithun S. Ullal & Felicia Ramona Birau & Cristi Marcel Spulbar, 2019. "Trapping Fake Discounts as Drivers of Real Revenues and Their Impact on Consumer’s Behavior in India: A Case Study," Sustainability, MDPI, vol. 11(17), pages 1-20, August.
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