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A Comparative Analysis of Co-Production in Public Services

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  • Pwint Kay Khine

    (School of Management, Harbin Institute of Technology, Harbin 150001, China)

  • Jianing Mi

    (School of Management, Harbin Institute of Technology, Harbin 150001, China)

  • Raza Shahid

    (School of Management, Harbin Institute of Technology, Harbin 150001, China)

Abstract

This study investigates current research trends in co-production studies and discusses conceptual approaches. The conceptual paper contains studies on co-production in the field of public administration. This study identifies significant gaps in the field of study by systematically examining 32 co-production research works. The study’s contributions include (1) defining two common characteristics of co-production, (2) classifying three forms of co-production by end-users, and (3) discovering that the aims and performance of co-production are more effective for service providers when the strategy is citizen-centric. Future research should (1) concentrate on the reasons for co-production failures or successes, (2) identify additional barriers to co-production in service production, (3) investigate influences on service providers as well as structural impacts on the co-production process, and (4) provide practical assessments of co-production research.

Suggested Citation

  • Pwint Kay Khine & Jianing Mi & Raza Shahid, 2021. "A Comparative Analysis of Co-Production in Public Services," Sustainability, MDPI, vol. 13(12), pages 1-13, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6730-:d:574670
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    References listed on IDEAS

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