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Co-Production of Digital Public Services in Austrian Public Administrations

Author

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  • Noella Edelmann

    (Department for E-Governance and Administration, Danube University Krems, 3500 Krems, Austria)

  • Ines Mergel

    (Department of Politics and Public Administration, University of Konstanz, 78464 Konstanz, Germany)

Abstract

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

Suggested Citation

  • Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    • Handle: RePEc:gam:jadmsc:v:11:y:2021:i:1:p:22-:d:507182
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    References listed on IDEAS

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    Cited by:

    1. Noella Edelmann & Shefali Virkar, 2023. "The Impact of Sustainability on Co-Creation of Digital Public Services," Administrative Sciences, MDPI, vol. 13(2), pages 1-21, February.
    2. Maria José Sá & Ana Isabel Santos & Sandro Serpa & Carlos Miguel Ferreira, 2021. "Digitainability—Digital Competences Post-COVID-19 for a Sustainable Society," Sustainability, MDPI, vol. 13(17), pages 1-22, August.
    3. Gaspare D’Amico & Roberta Arbolino & Lei Shi & Tan Yigitcanlar & Giuseppe Ioppolo, 2021. "Digital Technologies for Urban Metabolism Efficiency: Lessons from Urban Agenda Partnership on Circular Economy," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    4. Zoltán Csedő & Máté Zavarkó & Balázs Vaszkun & Sára Koczkás, 2021. "Hydrogen Economy Development Opportunities by Inter-Organizational Digital Knowledge Networks," Sustainability, MDPI, vol. 13(16), pages 1-26, August.
    5. Noella Edelmann & Ines Mergel & Thomas Lampoltshammer, 2023. "Competences That Foster Digital Transformation of Public Administrations: An Austrian Case Study," Administrative Sciences, MDPI, vol. 13(2), pages 1-17, February.

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