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The Impact of Sustainability on Co-Creation of Digital Public Services

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  • Noella Edelmann

    (Department for E-Governance and Administration, Faculty of Business and Globalisaton, University of Continuing Education Krems, A-3500 Krems, Austria)

  • Shefali Virkar

    (Department for E-Governance and Administration, Faculty of Business and Globalisaton, University of Continuing Education Krems, A-3500 Krems, Austria)

Abstract

Co-creation focuses on engagement with citizens and other stakeholders with public administrations to develop innovative processes or public services. The integration of resources and knowledge mediated by technology can lead to the emergence of novel outcomes (such as products, services, processes, and social practices), but it is necessary to understand the mechanisms that lead to sustainable co-created innovation and outcomes. The aim of this research article is to contribute a more nuanced understanding of the impact of sustainability on co-creation of digital public services. To study co-creation and sustainability in the context of the public administrations in depth, a qualitative research approach was used. The data were collected through moderated discussions conducted during a workshop held with 20 experts and practitioners in the field of public sector digital transformation, during which participants shared their views and experiences in a free-flowing conversation. A systematic two-cycle analysis approach based on Grounded Theory was used to code and analyse the data collected. Results from this study focus on developing a common understanding of sustainability within the context of co-created digital public services, an exploration of how sustainability in public administrations may be supported by co-creation and a critical examination of the elements that contribute to the sustainability of digital public services—all drawing on existing examples of co-creation initiatives from within the public sector.

Suggested Citation

  • Noella Edelmann & Shefali Virkar, 2023. "The Impact of Sustainability on Co-Creation of Digital Public Services," Administrative Sciences, MDPI, vol. 13(2), pages 1-21, February.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:2:p:43-:d:1058686
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    References listed on IDEAS

    as
    1. Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    2. Stephen P. Osborne & Zoe Radnor & Isabel Vidal & Tony Kinder, 2014. "A Sustainable Business Model for Public Service Organizations?," Public Management Review, Taylor & Francis Journals, vol. 16(2), pages 165-172, February.
    3. United Nations UN, 2015. "Transforming our World: the 2030 Agenda for Sustainable Development," Working Papers id:7559, eSocialSciences.
    4. Sergio Barile & Mara Grimaldi & Francesca Loia & Carlo Alessandro Sirianni, 2020. "Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation," Sustainability, MDPI, vol. 12(7), pages 1-25, April.
    5. Jari Lyytimäki & Hanna Salo & Robert Lepenies & Leonie Büttner & Jyri Mustajoki, 2020. "Risks of producing and using indicators of sustainable development goals," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(6), pages 1528-1538, November.
    6. W. H. Voorberg & V. J. J. M. Bekkers & L. G. Tummers, 2015. "A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey," Public Management Review, Taylor & Francis Journals, vol. 17(9), pages 1333-1357, October.
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