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(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes

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  • Brian N. Williams
  • Seong-Cheol Kang
  • Japera Johnson

Abstract

Co-production is associated with the expanding role that citizens and other third-party actors assume in the development and delivery of public services. While there are benefits to co-production, there are also challenges. This study draws from the marketing literature on value co-destruction to describe the processes in co-production of public services that can negatively affect public values from regular producers and users. We refer to this public value failure as co-contamination. Two case studies are used to explore some of the ‘dark sides’ of co-production. Our analyses reveal the co-contaminating aspects of this process and offer implications for public managers.

Suggested Citation

  • Brian N. Williams & Seong-Cheol Kang & Japera Johnson, 2016. "(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 692-717, May.
    • Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:692-717
    DOI: 10.1080/14719037.2015.1111660
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    Cited by:

    1. Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    2. Paolo Esposito & Paolo Ricci & Alessandro Sancino, 2021. "Leading for social change: Waste management in the place of social (ir)responsibility," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 667-674, March.
    3. Järvi, Henna & Kähkönen, Anni-Kaisa & Torvinen, Hannu, 2018. "When value co-creation fails: Reasons that lead to value co-destruction," Scandinavian Journal of Management, Elsevier, vol. 34(1), pages 63-77.
    4. Tina Jukić & Primož Pevcin & Jože Benčina & Mitja Dečman & Sanja Vrbek, 2019. "Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation," Administrative Sciences, MDPI, vol. 9(4), pages 1-17, November.
    5. Amy Davies & David P. French & Angela Devereux-Fitzgerald & Elisabeth Boulton & Chris Todd & Chris Phillipson & Laura J. McGowan & Rachael Powell, 2021. "How Do Decision Makers and Service Providers Experience Participatory Approaches to Developing and Implementing Physical Activity Interventions with Older Adults? A Thematic Analysis," IJERPH, MDPI, vol. 18(4), pages 1-12, February.
    6. Marta Marsilio & Floriana Fusco & Eleonora Gheduzzi & Chiara Guglielmetti, 2021. "Co-Production Performance Evaluation in Healthcare. A Systematic Review of Methods, Tools and Metrics," IJERPH, MDPI, vol. 18(7), pages 1-28, March.
    7. Simone Tulumello & Roberto Falanga, 2022. "Homeland as a multi-scalar community: (Dis)continuities in the US security/safety discourse and practice," Environment and Planning C, , vol. 40(1), pages 143-164, February.

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