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Employee Satisfaction and Loyalty as a Part of Sustainable Human Resource Management in Postal Sector

Author

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  • Mariana Strenitzerová

    (Faculty of Operation and Economics of Transport and Communications, University of Žilina, Univerzitná 8215/1, 010 26 Žilina, Slovakia)

  • Karol Achimský

    (Faculty of Operation and Economics of Transport and Communications, University of Žilina, Univerzitná 8215/1, 010 26 Žilina, Slovakia)

Abstract

The labor market situation in the postal and logistics sector has led to sustainable human resource management becoming increasingly important at the strategic level of each postal operator. This study proposes a new perspective of employee satisfaction assessment that not only quantifies total satisfaction but identifies job attributes and socio-demographic characteristics affecting employee satisfaction and loyalty as a key concern for sustainable human resource management. Findings of 1775 survey questionnaires of employees in Slovak Postal enterprise revealed that employee satisfaction is on average. The greatest dissatisfaction was related to the financial reward of employees and the employer’s lack of interest in the views and attitudes of employees. The use of regression and correlation analysis pointed to the fact that not only their satisfaction, but also the situation on the labor market in the region, the age of the employee, the job position and the length of employment have a strong influence on employee loyalty.

Suggested Citation

  • Mariana Strenitzerová & Karol Achimský, 2019. "Employee Satisfaction and Loyalty as a Part of Sustainable Human Resource Management in Postal Sector," Sustainability, MDPI, vol. 11(17), pages 1-30, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:17:p:4591-:d:260447
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    Cited by:

    1. Peter Heimerl & Marco Haid & Urban Perkmann & Martin Rabensteiner, 2020. "Job Satisfaction as a Driver for Sustainable Development in the Hospitality Industry? Evidence from the Alpine Region," Sustainability, MDPI, vol. 12(17), pages 1-14, August.
    2. Adriana AnaMaria Davidescu & Simona-Andreea Apostu & Andreea Paul & Ionut Casuneanu, 2020. "Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management," Sustainability, MDPI, vol. 12(15), pages 1-53, July.
    3. Barbara Sypniewska & Małgorzata Baran & Monika Kłos, 2023. "Work engagement and employee satisfaction in the practice of sustainable human resource management – based on the study of Polish employees," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1069-1100, September.
    4. Mónica Santana & Rafael Morales-Sánchez & Susana Pasamar, 2020. "Mapping the Link between Corporate Social Responsibility (CSR) and Human Resource Management (HRM): How Is This Relationship Measured?," Sustainability, MDPI, vol. 12(4), pages 1-28, February.
    5. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
    6. Agnieszka Barczak & Izabela Dembińska & Tomasz Rostkowski & Katarzyna Szopik-Depczyńska & Dorota Rozmus, 2021. "Structure of Remuneration as Assessed by Employees of the Energy Sector—Multivariate Correspondence Analysis," Energies, MDPI, vol. 14(22), pages 1-16, November.
    7. Ermanno C. Tortia & Silvia Sacchetti & Francisco J. López-Arceiz, 2022. "A Human Growth Perspective on Sustainable HRM Practices, Worker Well-Being and Organizational Performance," Sustainability, MDPI, vol. 14(17), pages 1-22, September.
    8. Thomas Lange, 2021. "Job Satisfaction and Implications for Organizational Sustainability: A Resource Efficiency Perspective," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    9. Anna Lipka & Małgorzata Król, 2021. "Sustainable Loyalty of Employees in Poland as a Result of the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    10. Akriti Gupta & Aman Chadha & Vijayshri Tiwari & Arup Varma & Vijay Pereira, 2023. "Sustainable training practices: predicting job satisfaction and employee behavior using machine learning techniques," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1913-1936, November.
    11. Md. Abu Issa Gazi & Md. Aminul Islam & Farid Ahammad Sobhani & Bablu Kumar Dhar, 2022. "Does Job Satisfaction Differ at Different Levels of Employees? Measurement of Job Satisfaction among the Levels of Sugar Industrial Employees," Sustainability, MDPI, vol. 14(6), pages 1-17, March.
    12. Nagamani Subramanian & M. Suresh, 2022. "Social Sustainability Factors Influencing the Implementation of Sustainable HRM in Manufacturing SMEs," Humanistic Management Journal, Springer, vol. 7(3), pages 469-507, December.
    13. Małgorzata Dobrowolska & Maria Flakus & Magdalena Ślazyk-Sobol & Adam Wawoczny, 2020. "Strengthening Professional Efficacy Due to Sustainable Development of Social and Individual Competences—Empirical Research Study among Polish and Slovak Employees of the Aviation Sector," Sustainability, MDPI, vol. 12(17), pages 1-13, August.
    14. Natália Vraňaková & Zdenka Gyurák Babeľová & Andrea Chlpeková, 2021. "Sustainable Human Resource Management and Generational Diversity: The Importance of the Age Management Pillars," Sustainability, MDPI, vol. 13(15), pages 1-18, July.
    15. Anna Drab-Kurowska & Michal Kuscinski, 2023. "E-Services of National Postal Operators - A "Must Have" Current Times to Ensure the Functioning of the State's Critical Infrastructure," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 523-533.
    16. Alžbeta Kucharčíková & Martin Mičiak & Emese Tokarčíková & Nikola Štaffenová, 2023. "The Investments in Human Capital within the Human Capital Management and the Impact on the Enterprise’s Performance," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    17. Snežana Lekić & Jelena Vapa-Tankosić & Slavica Mandić & Jasmina Rajaković-Mijailović & Nemanja Lekić & Jelena Mijailović, 2020. "Analysis of the Quality of the Employee–Bank Relationship in Urban and Rural Areas," Sustainability, MDPI, vol. 12(13), pages 1-22, July.
    18. Barbara Mazur & Anna Walczyna, 2020. "Bridging Sustainable Human Resource Management and Corporate Sustainability," Sustainability, MDPI, vol. 12(21), pages 1-21, October.

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