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How Newcomers’ Work-Related Use of Enterprise Social Media Affects Their Thriving at Work—The Swift Guanxi Perspective

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  • Yuan Sun

    (School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China
    Zheshang Research Institute, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Mengyi Zhu

    (School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Zuopeng (Justin) Zhang

    (Coggin College of Business, University of North Florida, Jacksonville, FL 32224, USA)

Abstract

This study aims to explore the relationship between newcomers’ use of enterprise social media (ESM) and their thriving at work. Adopting the conception of swift guanxi, we propose a model to examine how newcomers’ work-related use of ESM influences their thriving at work through promoting swift guanxi (i.e., mutual understanding, reciprocal favors, and relationship harmony) between newcomers and veterans. A valid sample consisted of 77 new employee-veteran dyads in a large telecom company was used in Smart-PLS to test our research model. The results show that newcomers’ work-related use of ESM positively affects mutual understanding, reciprocal favor, and relationship harmony. Reciprocal favor and relationship harmony exert positive effects on learning and vitality. However, mutual understanding only has a positive effect on learning. Furthermore, swift guanxi mediates the relationships between newcomers’ work-related ESM usage and the two dimensions of thriving. The findings provide new insights for organizations to better manage the use of ESM to improve newcomers’ thriving at work.

Suggested Citation

  • Yuan Sun & Mengyi Zhu & Zuopeng (Justin) Zhang, 2019. "How Newcomers’ Work-Related Use of Enterprise Social Media Affects Their Thriving at Work—The Swift Guanxi Perspective," Sustainability, MDPI, vol. 11(10), pages 1-20, May.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:10:p:2794-:d:231582
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    References listed on IDEAS

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    Cited by:

    1. Jindi Fu & Sukanlaya Sawang & Yuan Sun, 2019. "Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction," Sustainability, MDPI, vol. 11(16), pages 1-17, August.
    2. Alexandra Francina Janneke Klijn & Maria Tims & Evgenia I. Lysova & Svetlana N. Khapova, 2021. "Personal Energy at Work: A Systematic Review," Sustainability, MDPI, vol. 13(23), pages 1-49, December.
    3. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    4. Yuan Sun & Zhebin Ding & Zuopeng (Justin) Zhang & Jeffrey Gauthier, 2020. "The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens," Sustainability, MDPI, vol. 12(7), pages 1-32, April.
    5. Sun, Yuan & Zhong, Yating & Jeyaraj, Anand & Zhu, Mengjie, 2024. "The impact of enterprise social media affordances on employees' thriving at work: An empowerment theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    6. Ganli Liao & Yi Li & Qichao Zhang & Miaomiao Li, 2022. "Effects of Social Media Usage on Job Crafting for Female Employees during the COVID-19 Pandemic: Evidence from China," Sustainability, MDPI, vol. 14(19), pages 1-20, September.

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