IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v144y2019icp325-333.html
   My bibliography  Save this article

The role of frames and cultural toolkits in establishing new connections for social media innovation

Author

Listed:
  • Richey, Michelle
  • Ravishankar, M.N.

Abstract

It has been suggested that social media foster innovative outcomes by facilitating communication with a vast network of new connections. In this paper we argue that forming new social connections on social media is a crucial first step in the innovation process that is not straightforward to achieve. We report on the findings of a qualitative study of 31 owner-managers in the UK who were attempting to make new connections in order to inspire innovation in their firms. The findings suggest that a lack of available social cues on social media creates a sense of uncertainty that can stifle the innovation process. In our case, the respondents addressed these difficulties by using frames as proxies for missing social stimuli. We argue that such framings guide the selection of well-established cultural tools needed to turn mental maps into action. A key implication of our findings is that social media is not necessarily an equitable space for innovation since the process still relies upon established networks and styles of behaviour, which are not readily accessible to all.

Suggested Citation

  • Richey, Michelle & Ravishankar, M.N., 2019. "The role of frames and cultural toolkits in establishing new connections for social media innovation," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 325-333.
    • Handle: RePEc:eee:tefoso:v:144:y:2019:i:c:p:325-333
    DOI: 10.1016/j.techfore.2017.07.026
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162517310934
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2017.07.026?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    2. Dahlander, Linus & Piezunka, Henning, 2014. "Open to suggestions: How organizations elicit suggestions through proactive and reactive attention," Research Policy, Elsevier, vol. 43(5), pages 812-827.
    3. Paul M. Leonardi, 2014. "Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility," Information Systems Research, INFORMS, vol. 25(4), pages 796-816, December.
    4. Paul M. Leonardi, 2011. "Innovation Blindness: Culture, Frames, and Cross-Boundary Problem Construction in the Development of New Technology Concepts," Organization Science, INFORMS, vol. 22(2), pages 347-369, April.
    5. Joep P. Cornelissen & Jean Clarke & Alan Cienki, 2012. "Sensegiving in entrepreneurial contexts : The use of metaphors in speech and gesture to gain and sustain support for novel business ventures," Post-Print hal-02312339, HAL.
    6. Rost, Katja, 2011. "The strength of strong ties in the creation of innovation," Research Policy, Elsevier, vol. 40(4), pages 588-604, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Denisa Ewerth, Michele Girotto, 2021. "Motivaciones y barreras en la utilización de estrategias de e-marketing en pymes catalanas y el encaje del consumidor: el caso de la comarca del Alt Emporda," Revista CEA, Instituto Tecnológico Metropolitano, vol. 7(15), pages 1-34, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Choudhary, Sonal & Nayak, Rakesh & Kumari, Sushma & Choudhury, Homagni, 2019. "Analysing acculturation to sustainable food consumption behaviour in the social media through the lens of information diffusion," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 481-492.
    2. Yuan Sun & Mengyi Zhu & Zuopeng (Justin) Zhang, 2019. "How Newcomers’ Work-Related Use of Enterprise Social Media Affects Their Thriving at Work—The Swift Guanxi Perspective," Sustainability, MDPI, vol. 11(10), pages 1-20, May.
    3. Smith, Claudia & Smith, J. Brock & Shaw, Eleanor, 2017. "Embracing digital networks: Entrepreneurs' social capital online," Journal of Business Venturing, Elsevier, vol. 32(1), pages 18-34.
    4. Qing Huan & Niu ZhanWen, 2018. "Knowledge management in consultancy involved LPS implementation projects via social media," Electronic Commerce Research, Springer, vol. 18(1), pages 89-107, March.
    5. Thu-Hang Hoang & Nhi Pham Phuong Nguyen & Nhu-Y Ngoc Hoang & Mohammadreza Akbari & Huy Truong Quang & An Duong Thi Binh, 2023. "Application of social media in supply chain 4.0 practices: a bibliometric analysis and research trends," Operations Management Research, Springer, vol. 16(3), pages 1162-1184, September.
    6. Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    7. Emmanuelle Vaast & Alain Pinsonneault, 2022. "Dealing with the Social Media Polycontextuality of Work," Information Systems Research, INFORMS, vol. 33(4), pages 1428-1451, December.
    8. Janarthanan Balakrishnan & Pantea Foroudi, 2020. "Does Corporate Reputation Matter? Role of Social Media in Consumer Intention to Purchase Innovative Food Product," Corporate Reputation Review, Palgrave Macmillan, vol. 23(3), pages 181-200, August.
    9. Steffi Siegert & Mikael Holmgren Caicedo & Maria Mårtensson Hansson, 2020. "Boundaryless Twitter Use: On the Affordances of Social Media," Social Sciences, MDPI, vol. 9(11), pages 1-18, November.
    10. Junzhe Zhao & Tengfei Guo & Sudong Shang & Minghui Wang, 2021. "Work along Both Lines: The Positive Impact of Work-Based Social Media Use on Job Performance," IJERPH, MDPI, vol. 18(21), pages 1-11, November.
    11. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 0. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    12. Cancan Wang & Rony Medaglia & Tina Blegind Jensen, 2021. "When Ambiguity Rules: The Emergence of Adaptive Governance from (In)Congruent Frames of Knowledge Sharing Technology," Information Systems Frontiers, Springer, vol. 23(6), pages 1573-1591, December.
    13. Elia, Gianluca & Messeni Petruzzelli, Antonio & Urbinati, Andrea, 2020. "Implementing open innovation through virtual brand communities: A case study analysis in the semiconductor industry," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    14. Terence J. V. Saldanha & Arvin Sahaym & Sunil Mithas & Mariana Giovanna Andrade-Rojas & Abhishek Kathuria & Hsiao-Hui Lee, 2020. "Turning Liabilities of Global Operations into Assets: IT-Enabled Social Integration Capacity and Exploratory Innovation," Information Systems Research, INFORMS, vol. 31(2), pages 361-382, June.
    15. Paul M. Gangi & Allen C. Johnston & James L. Worrell & Samuel C. Thompson, 2018. "What could possibly go wrong? A multi-panel Delphi study of organizational social media risk," Information Systems Frontiers, Springer, vol. 20(5), pages 1097-1116, October.
    16. Cai, Zhao & Huang, Qian & Liu, Hefu & Wang, Xiaoyan, 2018. "Improving the agility of employees through enterprise social media: The mediating role of psychological conditions," International Journal of Information Management, Elsevier, vol. 38(1), pages 52-63.
    17. Fan, Rui & Xu, Ke & Zhao, Jichang, 2018. "An agent-based model for emotion contagion and competition in online social media," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 495(C), pages 245-259.
    18. Nour El Houda Ben Amor & Mohamed Nabil Mzoughi, 2023. "Do Millennials’ Motives for Using Snapchat Influence the Effectiveness of Snap Ads?," SAGE Open, , vol. 13(3), pages 21582440231, July.
    19. Schmidt, Christoph G. & Wuttke, David A. & Heese, H. Sebastian & Wagner, Stephan M., 2023. "Antecedents of public reactions to supply chain glitches," International Journal of Production Economics, Elsevier, vol. 259(C).
    20. Karunakaran, Arvind & Orlikowski, Wanda J. & Scott, Susan V., 2022. "Crowd-based accountability: examining how social media commentary reconfigures organizational accountability," LSE Research Online Documents on Economics 114401, London School of Economics and Political Science, LSE Library.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:144:y:2019:i:c:p:325-333. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.