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Motivaciones y barreras en la utilización de estrategias de e-marketing en pymes catalanas y el encaje del consumidor: el caso de la comarca del Alt Emporda

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  • Denisa Ewerth, Michele Girotto

Abstract

Las respuestas por parte de las pequenas y medianas empresas (pymes) en diferentes contextos a la hora de adaptar y aplicar las herramientas digitales en sus estrategias de marketing presentan diversos desafíos. El estudio se aplicó en la comarca Alt Emporda, de Cataluna (Espana) y buscó analizar las estrategias de e-marketing que adoptan las pymes e identificar las principales motivaciones y barreras en su utilización. La investigación también identificó qué estrategias de e-marketing implementadas por las empresas son mejor valoradas por los consumidores. Para ello se llevó a cabo un estudio cualitativo mediante el análisis de un caso en una microempresa, y se implementó una investigación cuantitativa a través de dos cuestionarios estructurados para recopilar información de propietarios y gerentes de 83 pymes y 351 consumidores. Los resultados evidenciaron que las empresas implementan el marketing digital en sus planes de mercadotecnia, más desde una visión operativa que estratégica. Se identificaron como principales barreras el tamano de las empresas, el tipo de producto o servicio y el tipo de cliente, así como el poco reconocimiento por parte de las empresas de la necesidad de herramientas digitales. Además, se demostró la facilidad de lograr mejor visibilidad y alcance, y que el seguimiento de las tendencias de la sociedad digital emergen como principales motivaciones. Se concluye que hay una tendencia clara en la utilización de e-marketing por parte de las pymes analizadas, aunque también se infiere que los impulsores están enmarcados en el seguimiento de tendencias, en la búsqueda de una mayor visibilidad de las empresas en un entorno online, y no tanto en visualizar claramente los beneficios que este tipo de estrategia aportaría al negocio.

Suggested Citation

  • Denisa Ewerth, Michele Girotto, 2021. "Motivaciones y barreras en la utilización de estrategias de e-marketing en pymes catalanas y el encaje del consumidor: el caso de la comarca del Alt Emporda," Revista CEA, Instituto Tecnológico Metropolitano, vol. 7(15), pages 1-34, September.
    • Handle: RePEc:col:000549:019721
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    References listed on IDEAS

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    More about this item

    Keywords

    marketing digital; pequeñas y medianas empresas; marketing en medios sociales; estrategia adaptativa;
    All these keywords.

    JEL classification:

    • D40 - Microeconomics - - Market Structure, Pricing, and Design - - - General
    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

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