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Information systems success factors in small business

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  • Yap, Cs
  • Soh, Cpp
  • Raman, Ks

Abstract

This paper presents the findings of an empirical study of key factors associated with computer-based information system (CBIS) success in small businesses. A descriptive model relating the key factors to CBIS success is developed. User information satisfaction is used as a surrogate measure for CBIS success. Eight hypotheses are derived from the model and tested using data from a questionnaire survey of 96 small businesses. The main findings are (1) CBIS success is positively associated with consultant effectiveness, level of vendor support, length of the small business's CBIS experience, sufficiency of financial resources, level of CEO support, and level of user participation, and (2) CBIS success is not associated with the number of administrative applications nor the presence of a programmer/systems analyst. These findings are compared with those of similar studies and their implications are discussed.

Suggested Citation

  • Yap, Cs & Soh, Cpp & Raman, Ks, 1992. "Information systems success factors in small business," Omega, Elsevier, vol. 20(5-6), pages 597-609.
    • Handle: RePEc:eee:jomega:v:20:y:1992:i:5-6:p:597-609
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    Cited by:

    1. Christian Arnold & Kai-Ingo Voigt, 2019. "Determinants of Industrial Internet of Things Adoption in German Manufacturing Companies," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(06), pages 1-21, October.
    2. Szymon Zaleski & Rafał Michalski, 2021. "Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis," Sustainability, MDPI, vol. 13(8), pages 1-28, April.
    3. Mohammad Alamgir Hossain & Mohammed Quaddus, 2015. "Developing and validating a hierarchical model of external responsiveness: A study on RFID technology," Information Systems Frontiers, Springer, vol. 17(1), pages 109-125, February.
    4. Juan M. Gallego & Luis H. Gutiérrez & Sang H. Lee, 2015. "A firm-level analysis of ICT adoption in an emerging economy: evidence from the Colombian manufacturing industries," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 24(1), pages 191-221.
    5. Ugur Bac, 2022. "Strategic Alignment of Management Information System Functions for Manufacturing and Service Industries with an F-MCGDM Model," Sustainability, MDPI, vol. 14(21), pages 1-24, November.
    6. Riaz Ahmed & Noor Mohamad & Muhammad Ahmad, 2016. "Effect of multidimensional top management support on project success: an empirical investigation," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(1), pages 151-176, January.
    7. Katrin Oettmeier & Erik Hofmann, 2017. "Additive manufacturing technology adoption: an empirical analysis of general and supply chain-related determinants," Journal of Business Economics, Springer, vol. 87(1), pages 97-124, January.
    8. Platero Jaime, Manuel & Benito Hernández, Sonia & Rodríguez Duarte, Antonio, 2017. "The moderator effect of training in the adoption of ICT in microenterprises," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    9. Grant, Kevin & Edgar, David & Sukumar, Arun & Meyer, Martin, 2014. "‘Risky business’: Perceptions of e-business risk by UK small and medium sized enterprises (SMEs)," International Journal of Information Management, Elsevier, vol. 34(2), pages 99-122.
    10. Ravi Bapna & Paulo Goes & Kwok Kee Wei & Zhongju Zhang, 2011. "A Finite Mixture Logit Model to Segment and Predict Electronic Payments System Adoption," Information Systems Research, INFORMS, vol. 22(1), pages 118-133, March.
    11. Heinz Hollenstein & Martin Woerter, 2004. "The Decision to Adopt Internet-based E-Commerce. An Empirical Analysis Based on Swiss Firm-level Data," KOF Working papers 04-89, KOF Swiss Economic Institute, ETH Zurich.
    12. Denisa Ewerth, Michele Girotto, 2021. "Motivaciones y barreras en la utilización de estrategias de e-marketing en pymes catalanas y el encaje del consumidor: el caso de la comarca del Alt Emporda," Revista CEA, Instituto Tecnológico Metropolitano, vol. 7(15), pages 1-34, September.
    13. Thong, James Y. L., 2001. "Resource constraints and information systems implementation in Singaporean small businesses," Omega, Elsevier, vol. 29(2), pages 143-156, April.
    14. Giotopoulos, Ioannis & Kontolaimou, Alexandra & Korra, Efthymia & Tsakanikas, Aggelos, 2017. "What drives ICT adoption by SMEs? Evidence from a large-scale survey in Greece," Journal of Business Research, Elsevier, vol. 81(C), pages 60-69.
    15. Berranger, Pascale de, 2002. "The adoption of e-business technology by SMEs," Research Memorandum 033, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
    16. Windrum, Paul & Berranger, Pascale de, 2003. "Factors affecting the adoption of intranets and extranets by SMEs: a UK study," Research Memorandum 026, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
    17. Lorente-Martínez, Javier & Navío-Marco, Julio & Rodrigo-Moya, Beatriz, 2020. "Analysis of the adoption of customer facing InStore technologies in retail SMEs," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    18. Mazlina Manshor & Mohd Najib Saad, 2023. "Determinants of Sustainable Development among Malaysian Small and Medium Enterprises: A New Conceptual Framework," Information Management and Business Review, AMH International, vol. 15(1), pages 94-105.
    19. Malhotra, Rajiv & Temponi, Cecilia, 2010. "Critical decisions for ERP integration: Small business issues," International Journal of Information Management, Elsevier, vol. 30(1), pages 28-37.
    20. Kunsoon Park & Narang Park & Wookjae Heo, 2018. "Factors Influencing Intranet Acceptance in Restaurant Industry: Use of Technology Acceptance Model," International Business Research, Canadian Center of Science and Education, vol. 11(10), pages 1-9, October.
    21. Hollenstein, Heinz, 2004. "Determinants of the adoption of Information and Communication Technologies (ICT): An empirical analysis based on firm-level data for the Swiss business sector," Structural Change and Economic Dynamics, Elsevier, vol. 15(3), pages 315-342, September.

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