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Information systems success factors in small business

Author

Listed:
  • Yap, Cs
  • Soh, Cpp
  • Raman, Ks

Abstract

This paper presents the findings of an empirical study of key factors associated with computer-based information system (CBIS) success in small businesses. A descriptive model relating the key factors to CBIS success is developed. User information satisfaction is used as a surrogate measure for CBIS success. Eight hypotheses are derived from the model and tested using data from a questionnaire survey of 96 small businesses. The main findings are (1) CBIS success is positively associated with consultant effectiveness, level of vendor support, length of the small business's CBIS experience, sufficiency of financial resources, level of CEO support, and level of user participation, and (2) CBIS success is not associated with the number of administrative applications nor the presence of a programmer/systems analyst. These findings are compared with those of similar studies and their implications are discussed.

Suggested Citation

  • Yap, Cs & Soh, Cpp & Raman, Ks, 1992. "Information systems success factors in small business," Omega, Elsevier, vol. 20(5-6), pages 597-609.
  • Handle: RePEc:eee:jomega:v:20:y:1992:i:5-6:p:597-609
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    Citations

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    Cited by:

    1. Juan M. Gallego & Luis H. Gutiérrez & Sang H. Lee, 2015. "A firm-level analysis of ICT adoption in an emerging economy: evidence from the Colombian manufacturing industries," Industrial and Corporate Change, Oxford University Press, vol. 24(1), pages 191-221.
    2. Heinz Hollenstein & Martin Woerter, 2004. "The Decision to Adopt Internet-based E-Commerce. An Empirical Analysis Based on Swiss Firm-level Data," KOF Working papers 04-89, KOF Swiss Economic Institute, ETH Zurich.
    3. Thong, James Y. L., 2001. "Resource constraints and information systems implementation in Singaporean small businesses," Omega, Elsevier, vol. 29(2), pages 143-156, April.
    4. repec:spr:infosf:v:17:y:2015:i:1:d:10.1007_s10796-014-9503-8 is not listed on IDEAS
    5. repec:eee:jbrese:v:81:y:2017:i:c:p:60-69 is not listed on IDEAS
    6. Berranger, Pascale de, 2002. "The adoption of e-business technology by SMEs," Research Memorandum 033, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
    7. Riaz Ahmed & Noor Azmi Bin Mohamad & Muhammad Shakil Ahmad, 2016. "Effect of multidimensional top management support on project success: an empirical investigation," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(1), pages 151-176, January.
    8. Windrum, Paul & Berranger, Pascale de, 2003. "Factors affecting the adoption of intranets and extranets by SMEs: a UK study," Research Memorandum 026, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
    9. Riaz Ahmed & Noor Mohamad & Muhammad Ahmad, 2016. "Effect of multidimensional top management support on project success: an empirical investigation," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(1), pages 151-176, January.
    10. Katrin Oettmeier & Erik Hofmann, 2017. "Additive manufacturing technology adoption: an empirical analysis of general and supply chain-related determinants," Journal of Business Economics, Springer, vol. 87(1), pages 97-124, January.
    11. repec:ehu:cuader:21770 is not listed on IDEAS
    12. Hollenstein, Heinz, 2004. "Determinants of the adoption of Information and Communication Technologies (ICT): An empirical analysis based on firm-level data for the Swiss business sector," Structural Change and Economic Dynamics, Elsevier, vol. 15(3), pages 315-342, September.

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