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Examining the Relationship between COVID-19 Related Job Stress and Employees’ Turnover Intention with the Moderating Role of Perceived Organizational Support: Evidence from SMEs in China

Author

Listed:
  • Hongshan Lai

    (ISCTE-University Institute of Lisbon, 1649-026 Lisboa, Portugal)

  • Md Altab Hossin

    (School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 611731, China)

  • Jieyun Li

    (Sichuan Dadao Tongxing Robot Co., Ltd., Chengdu 610000, China)

  • Ruping Wang

    (School of Management, China West Normal University, Nanchong 637002, China)

  • Md Sajjad Hosain

    (Business School, Sichuan University, Chengdu 610065, China)

Abstract

The outbreak of COVID-19 has exerted an enormous impact on society, enterprises, and individuals. It has affected the work attitudes and psychology of employees to a certain extent and their job stress (JS) has also augmented accordingly, leading to increased turnover intention (TI). With the survey responses of 720 employees of small and medium enterprises (SMEs) in China as the sample, we studied the impact of COVID-19 related JS and TI with the moderating effect of perceived organizational support (POS). We utilized linear and multiple regression analysis using Windows SPSS 25. The research findings indicated that the JS caused by COVID-19 in the first affected region (Hubei) was significantly stronger than that in other regions (non-Hubei). JS had a significant positive relationship with employees’ TI, while POS had a significant negative connection with employees’ TI. We also identified that POS weakened the positive association between JS and employees’ TI. These findings are expected to be conducive to and conductive for the upcoming theoretical and empirical investigations as the founding guidelines, as well as for managers in formulating effective policies to curb JS, which would ultimately be helpful in reducing TI.

Suggested Citation

  • Hongshan Lai & Md Altab Hossin & Jieyun Li & Ruping Wang & Md Sajjad Hosain, 2022. "Examining the Relationship between COVID-19 Related Job Stress and Employees’ Turnover Intention with the Moderating Role of Perceived Organizational Support: Evidence from SMEs in China," IJERPH, MDPI, vol. 19(6), pages 1-19, March.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:6:p:3719-:d:775900
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    References listed on IDEAS

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    5. Barbara Siuta-Tokarska, 2021. "SMEs during the COVID-19 Pandemic Crisis. The Sources of Problems, the Effects of Changes, Applied Tools and Management Strategies—The Example of Poland," Sustainability, MDPI, vol. 13(18), pages 1-13, September.
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    Cited by:

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    2. Tayo Onijigin & Hale Özgit & Shiva Ilkhanizadeh, 2023. "The Nexus between Organisational Identification and Employees’ Behavioural Outcomes: Evidence from Ecotourism Businesses," Sustainability, MDPI, vol. 15(11), pages 1-14, May.
    3. Yu Li & Hao Li, 2024. "Examining the Relationship Between Emotional Intelligence and Tacit Knowledge Sharing using a Moderated Mediation Model," SAGE Open, , vol. 14(3), pages 21582440241, September.
    4. Xuecong Zhang, 2025. "Workplace Deviant Behavior, Stress, and Change in the Post-epidemic Era: the Case of the Catering/Hotel/Tourism Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 5634-5663, March.
    5. Ibrahim A. Elshaer & Mohamed Algezawy & Mohanad M. S. Ghaleb & Shaimaa A. Mohamed & Alaa M. S. Azazz, 2023. "The Impact of Social Loafing on Turnover Intention for Tourism Employees Post COVID-19: The Mediating Role of Mental Health," IJERPH, MDPI, vol. 20(9), pages 1-16, May.
    6. Md Altab Hossin & Lie Chen & Md Sajjad Hosain & Isaac Owusu Asante, 2022. "Does COVID-19 Fear Induce Employee Innovation Performance Deficiency? Examining the Mediating Role of Psychological Stress and Moderating Role of Organizational Career Support," IJERPH, MDPI, vol. 19(16), pages 1-22, August.
    7. Ping Sun & Xiaoming Zhou & Cui Shao & Wenli Wang & Jinkun Sun, 2022. "The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy," IJERPH, MDPI, vol. 19(15), pages 1-15, July.
    8. Lavinia Denisia Cuc & Andrea Feher & Paul Nichita Cuc & Silviu Gabriel Szentesi & Dana Rad & Gavril Rad & Mioara Florina Pantea & Cosmin Silviu Raul Joldes, 2022. "A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context," IJERPH, MDPI, vol. 19(19), pages 1-20, September.

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